Spanish and Italian speaking Technical Support

French Selection UK; Rugby; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Spanish and Italian speaking Technical Support Specialist to join their dynamic team. In this role, you will provide first-line technical support to international clients, ensuring they receive effective solutions to their technical issues. Your problem-solving skills and excellent communication abilities will be key in delivering exceptional customer service. This is a fantastic opportunity to work with a leading designer of interactive displays, where your contributions will help maintain high standards of customer satisfaction and product quality. If you're proactive, confident, and ready to make a difference, this role is perfect for you.

Qualifications

• Fluent in Spanish and Italian, with a strong customer service background.
• Proactive and confident personality with excellent communication skills.

Responsibilities

• Deliver first-line technical support to international clients.
• Troubleshoot hardware issues and escalate advanced queries.
• Provide exceptional customer service and arrange hardware replacements.

Skills

Fluent in Spanish

Fluent in Italian

Problem-solving

Excellent communication skills

Customer service

Job description

Spanish and Italian speaking Technical Support

Location: Rugby

Salary: up to £35,000 per annum

Ref: 5456I

Company Profile:
A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.

Main Duties:

1. Deliver confident and effective first-line technical support to international clients.
2. Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome.
3. Troubleshoot hardware issues.
4. Escalate calls with advanced technical queries to the appropriate team.
5. Arrange for the replacement of faulty hardware to be delivered to the customer.
6. Schedule site visits with the field service team.
7. Provide exceptional customer service.

Candidate's Profile:

1. Fluent in Spanish and Italian (written and spoken).
2. Customer service experience desirable.
3. Problem-solving and excellent communication skills.
4. IT literate and computer savvy.
5. Pro-active, confident and dynamic personality.