Spa Therapist - Marine Troon

Marine & Lawn; Troon; On-site; GBP 20,000 - 27,000; Full time

Job summary

A prestigious spa at Marine & Lawn is seeking Spa Therapists dedicated to delivering exceptional guest experiences. Ideal candidates will have NVQ level 3 in Massage & Beauty Therapy and strong customer service skills. Join a dynamic team environment with comprehensive perks, including meal allowances and pension enrollment from day one.

Benefits

Enrolment in pension from Day 1

Free meal on each shift

Discounted hotel room rates

Refer a Friend Scheme

Incentive schemes

Access to healthcare and insurance plans

Positive team working environment

Bespoke uniform

Qualifications

• NVQ level 3 in Massage & Beauty Therapy required.
• Proficient in IT and excellent communication skills.
• Experience in a team-oriented environment.

Responsibilities

• Develop rapport with guests and provide outstanding service.
• Perform spa treatments and ensure smooth daily operations.
• Provide after-care and manage bookings efficiently.

Skills

Communication

Customer Service

Sales Skills

Time Management

Teamwork

Education

NVQ level 3 in Massage & Beauty Therapy

Job description

There has never been a better or more exciting time to be a part of the Marine Troon!

The Opportunity

We are looking for Spa Therapists to join the distinguished team of hospitality enthusiasts at the Marine Troon. Reporting into the Spa and Leisure Club Manager you will be responsible for:

• Developing a rapport with guests to provide outstanding service
• Provide industry leading treatments to each and every guest
• To ensure smooth daily operation of all aspects of the spa
• Have detailed knowledge of all retail and professional products and m services that the Spa provides
• Optimise bookings from guests, which includes up-selling and upgrading regularly
• Provide treatment protocol with the Guest
• Provide a seamless service to the various areas and ensure the guest has appropriate refreshments
• Provide Guest with thorough after-care and home-care advice
• Work on reception when required, handling filing, handling payments, bookings and telephony needs from time to time
• Comply with all legal and organisational policies

What are we looking for?

• NVQ level 3 in Massage & Beauty Therapy
• A professional positive attitude
• Persuasive retail sales skills
• Impeccable time management
• Excellent organisational skills
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Excellent communication and immaculate presentation
• Proficient in IT
• High resilience and adaptability

The Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member restaurant
• Access to everyday discounts from high street retailers
• Discounted hotel room rates for you and your family (T&C’s apply)
• Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Access to participating in healthcare plans and insurance plans – just in case
• Positive team working environment
• Bespoke uniform

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.