Spa Therapist

Fairmont Hotels And Resorts; Southampton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Growth & development

Health insurance

Retirement plans

Worldwide travel discounts

Inclusive culture

Job summary

Fairmont Southampton in Bermuda's premier resort invites a Spa Therapist to join our luxury wellness team. You will deliver a range of treatments, ensuring guest comfort and adherence to the highest standards.

You will conduct pre-treatment consultations, tailor experiences, educate guests on services, and contribute to a tranquil, upscale spa environment. Flexibility for shifts, ongoing training, and collaboration with the spa team are essential.

Qualifications

• Strong customer service and interpersonal skills are essential.
• Excellent communication and guest-relations abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests warmly and create a calm, luxurious spa atmosphere.
• Conduct thorough pre-treatment consultations and tailor experiences to guest needs.
• Deliver a range of spa treatments with professionalism and technical excellence.
• Educate guests on treatments and retail opportunities to enhance their visit.
• Maintain cleanliness and hygiene in treatment areas and equipment.

Skills

Customer service

Interpersonal skills

Communication

Education

Diploma or certification in Massage Therapy

Current licensure/registration

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Therapist. The Spa Therapist reports to the Spa Manager and is responsible for delivering exceptional spa experiences to guests through a variety of treatments in a luxurious and relaxing environment. This role plays a key part in enhancing guest satisfaction, promoting spa services, and ensuring the highest standards of professionalism, safety, and hygiene.

Responsibilities

Guest Experience & Service

• Greet every guest with genuine warmth and create a calm, welcoming environment that embodies Fairmont's luxury hospitality standards.
• Conduct thorough pre-treatment consultations to understand guest needs, preferences, health history, and desired outcomes, customizing each experience accordingly.
• Deliver exceptional spa treatments - including a range of massage modalities (Swedish, deep tissue, aromatherapy, hot stone, sports, prenatal, and reflexology), facials, body wraps, scrubs, and specialty therapies - with technical excellence, professionalism, and a personalized touch.
• Educate guests on treatments and recommend complementary spa products and services to enhance and extend their experience.
• Anticipate and respond to guest needs with discretion, care, and a proactive service mindset, ensuring every interaction leaves a lasting positive impression.

Treatment Room & Equipment Management

• Prepare treatment rooms meticulously, ensuring all equipment, linens, products, and ambient elements (lighting, music, temperature) create a seamless and luxurious environment.
• Maintain the highest standards of cleanliness, hygiene, and organization in treatment areas at all times, in full compliance with spa and hotel safety protocols.
• Clean, sanitize, and properly store tools, equipment, and products after every treatment, reporting any maintenance or inventory needs promptly.

Record Keeping & Reporting

• Maintain accurate, confidential guest treatment records, documenting services provided, observations, and recommendations for future visits.
• Communicate guest feedback, concerns, or any operational issues to the Spa Manager in a timely and professional manner.

Sales & Promotion

• Actively promote spa services, packages, membership offerings, and seasonal specials in a natural, guest-focused way.
• Support retail and treatment upselling opportunities where appropriate, helping guests discover products and experiences that align with their wellness goals.

Professional Development & Teamwork

• Participate fully in ongoing training, product knowledge sessions, and professional development to stay current with techniques, trends, and Fairmont brand standards.
• Collaborate seamlessly with spa colleagues and other hotel teams to deliver a cohesive, elevated guest journey from arrival through departure.
• Uphold Fairmont's core values in every interaction and contribute positively to a supportive, high-performing spa team culture.

Core Values

• Passionate about wellness and enhancing the guest experience.
• Professional, courteous, and attentive to guest needs.
• Adaptable and thrives in a dynamic, fast-paced environment.
• Detail-oriented with a commitment to high standards.
• Positive, reliable, and self-motivated.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Requirements

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.

Qualifications

• Diploma or certification in Massage Therapy, Spa Therapy, or related field from a recognized institution.
• Current licensure or registration where applicable.

Education

• Minimum of 2 years of experience in massage therapy or spa services, preferably in a luxury hotel or resort environment.
• Experience providing a variety of spa treatments to guests of diverse needs.

Competencies, Knowledge & Skills

• Strong customer service and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Excellent communication skills, both verbal and written.
• Knowledge of hygiene, safety, and spa treatment protocols.
• Sales and upselling skills for spa products and services.

Benefits

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless, Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic.

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.