Spa Receptionist

Fairmont Hotels And Resorts; Southampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Worldwide travel discounts

Staff perks and discounts

Job summary

Fairmont Southampton is seeking a friendly Spa Receptionist to welcome guests and manage appointments with excellence. You will handle inquiries, assist with check-in/out, and coordinate therapist schedules to maximize treatment room usage.

The role requires a polished, guest-focused demeanor and comfort with POS and scheduling systems. Join a luxury resort renowned for wellness, service, and a commitment to inclusivity.

Qualifications

• Minimum 1 year in customer service, reception, or administrative role; spa or luxury hospitality experience is an asset.
• Experience handling reservations, scheduling, or point-of-sale systems is preferred.

Responsibilities

• Welcome spa guests warmly and professionally, creating a relaxing and inviting first impression.
• Answer guest inquiries regarding spa services, treatments, facilities, and packages with confidence and product knowledge.
• Assist guests with spa check-in and check-out procedures, ensuring accuracy and efficiency.
• Book, confirm, and manage spa appointments using the spa scheduling system.
• Coordinate therapist schedules to ensure optimal use of treatment rooms and resources.
• Process payments, retail purchases, and gift certificates in accordance with spa procedures.
• Maintain accurate guest records, appointment details, and daily reports.
• Prepare treatment rooms and supplies, including towels, linens, amenities, and products as needed.

Skills

Guest service

Communication

Organizational

Multitasking

Computer systems

Education

High school diploma or equivalent

Hospitality training asset

Tools

Spa scheduling system

Point-of-sale system

Job description

Key Responsibilities

Guest Service & Experience

• Welcome spa guests warmly and professionally, creating a relaxing and inviting first impression.
• Answer guest inquiries regarding spa services, treatments, facilities, and packages with confidence and product knowledge.
• Assist guests with spa check-in and check-out procedures, ensuring accuracy and efficiency.
• Anticipate guest needs and resolve concerns promptly to ensure a positive and memorable spa experience.

Scheduling & Administrative Support

• Book, confirm, and manage spa appointments using the spa scheduling system.
• Coordinate therapist schedules to ensure optimal use of treatment rooms and resources.
• Process payments, retail purchases, and gift certificates in accordance with spa procedures.
• Maintain accurate guest records, appointment details, and daily reports.

Spa Operations & Environment

• Prepare treatment rooms and supplies, including towels, linens, amenities, and products as needed.
• Ensure reception, treatment, and relaxation areas are clean, organized, and well-presented at all times.
• Support spa therapists and the Spa Manager with daily operational tasks.
• Monitor inventory levels of retail items and spa supplies, reporting needs to management.

Standards, Safety & Teamwork

• Follow all spa policies, procedures, and service standards.
• Adhere to hygiene, health, and safety regulations within the spa environment.
• Work collaboratively with spa therapists, attendants, and other hotel departments to deliver a seamless guest experience.
• Participate in ongoing training related to spa services, systems, and guest service excellence.

Experience

• Minimum of 1 year of experience in a customer service, reception, or administrative role; spa or luxury hospitality experience is an asset.
• Experience handling reservations, scheduling, or point-of-sale systems is preferred

Education

• High school diploma or equivalent required.
• Additional training in hospitality, wellness, or customer service is an asset.

Competencies, Knowledge & Skills

• Excellent communication and interpersonal skills with a guest-focused mindset.
• Strong organizational and time-management abilities with attention to detail.
• Ability to multitask effectively in a fast-paced, guest-focused environment.
• Comfortable using computer systems for scheduling, payments, and reporting.
• Professional demeanor with the ability to maintain confidentiality and discretion.

Personal Attributes, Culture & Values

• Warm, polished, and service-oriented personality.
• Reliable, adaptable, and calm under pressure.
• Passion for wellness, hospitality, and delivering exceptional guest experiences.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Circumstances

• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays, based on operational needs.
• Ability to stand for extended periods and perform light physical tasks such as handling linens and supplies.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations.

#BeLimitless, Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What's in it for you?

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic.

Your team and working environment

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.