Spa Therapist

Cameron House, Loch Lomond, Scotland; Alexandria; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Long service awards

Enhanced holidays

Free Leisure Club Membership

Employee care service

On-site discounts

50% off Food and Beverage

Supplier and local business discounts

Free parking

Job summary

C Cameron House, a five-star resort on the bonnie banks of Loch Lomond, seeks a Spa Therapist to deliver luxury treatments from a curated menu, including massage, facials, foot treatments and reflexology. You will join a specialist team reporting to the Treatments Manager and ensure guests receive an exceptional, memorable spa experience.

The role requires a customer-focused approach, strong communication, and previous hospitality experience.

Qualifications

• Minimum HNC/HND/SVQ level 3 in Beauty or Complementary Therapies is essential.
• Experience in customer service, hospitality or the spa industry is required.
• Experience with ESPA products is an advantage.
• Excellent communication and interpersonal skills are essential.
• Good IT skills and ability to use handheld technology.

Responsibilities

• Stocking of treatment rooms
• Clear down and set up of treatment and spa areas
• Pre-treatment consultations
• Providing high standard of tailored luxury spa treatment to guests
• Selling treatments, spa experiences and retail items
• Treatment room hygiene, cleanliness and presentation
• Maintaining guest confidentiality and handling feedback
• Reporting maintenance faults
• Storage and security of stock and retail products
• Following opening and closing procedures of treatment areas
• Attend daily/weekly/monthly meetings as required
• General assistance to spa assistants and the reception team

Skills

Customer service experience

Hospitality experience

Excellent communication

Education

HNC/HND/SVQ level 3 in Beauty or Complementary Therapies

CIDESCO/CIBTAC qualification bonus

Job description

SPA THERAPIST

Magnificent and uniquely inspirational. Cameron House, a five-star resort nestled on the world-famous bonnie banks of Loch Lomond and following a multi-million-pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic Lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

Add all the above together, and we have something very special, all that’s missing could be you.

THE ROLE – SPA THERAPIST

Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. There’s a VIP couple’s room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite.

Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or mini treatment, guests are sure to leave relaxed and rejuvenated.

As part of this large professional team, you will report to the Treatments Manager and your scope will be to provide luxury treatments from our menu including massage, facials, foot treatments and reflexology as well as manicures and pedicures. You will ensure an exceptional first impression and overall unrivalled experience for all our Spa members and guests.

Key Things You Will Be Responsible For

• Stocking of treatment rooms
• Clear down and set up of treatment and spa areas
• Pre-treatment consultations
• Providing high standard of tailored luxury spa treatment to your guest
• Selling treatments, spa experiences and retail items
• Treatment room hygiene, cleanliness and presentation
• Maintaining guest confidentiality and handling feedback
• Reporting of maintenance faults
• Storage and security of stock and retail products
• Following opening and closing procedures of treatment areas
• Attend daily/weekly/monthly meetings as required.
• General assistance to spa assistants and the reception team

Who We Are Looking For

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

To Be Eligible To Apply You Will Also Need

• Minimum HNC/HND/SVQ level 3 qualification in Beauty or Complementary Therapies or equivalent qualifications essential. C.I.D.E.S.C.O./CIBTAC qualified a bonus.
• Experience of working in customer service, hospitality or the spa industry
• Previous experience of working with ESPA product range an advantage
• Ability to quickly build excellent working relationships and a flexible approach to work
• Excellent communication and interpersonal skills
• Good IT skills and ability to use handheld technology

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

Benefits

• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema and retail products
• 50% off Food and Beverage
• Supplier and local business discounts
• Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.