Spa Supervisor - Soho Farmhouse

Soho House; Charlbury; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Clothing Allowance

Private Health and Dental Care

Life Assurance

Day off on your birthday

20 Taxi Contribution for late shifts

Every House Membership

50% off Food Drink, 7 days a week

Staff Room Rate; Any Bedroom, AnyHouse

Free Counselling Sessions

Team Events

In conjunction with Soho Impact, take

2 days paid per year to support a acho

Cookhouse House Tonic trainings

Job summary

Soho House is seeking a Spa Supervisor to support daily spa operations and maintain a calm, luxurious environment for members and guests in a private club setting.

You will lead a spa team, ensure brand standards, manage bookings, and drive guest satisfaction while meeting service and financial targets.

Qualifications

• Minimum 2–3 years' experience in a therapist or spa supervisory role.
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIDESCO)
• Experience in a luxury spa, hotel, or private members club setting.

Responsibilities

• Oversee daily spa operations, ensuring efficiency, cleanliness, and member satisfaction.
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand protocols.
• Assist in recruitment, onboarding, and ongoing training of therapists and spa attendants.
• Monitor and ensure health, safety, hygiene, and licensing standards.
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities.
• Assist Spa Manager with stock control, supplier liaison, and inventory management.
• Help manage guest bookings, treatment schedules, and coordination with reception.
• Respond professionally to member and guest feedback or concerns.
• Create efficient staff rotas, manage labour costs, and reduce overtime.

Skills

Leadership

People management

Guest service

Organisational skills

Time management

Staff coaching

Communication

Education

NVQ

ITEC

CIDESCO

CIBTAC

Job description

At Soho House, as the Spa Supervisor, you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets.

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
• Support recruitment, onboarding, and continuous training of therapists and spa attendants
• Monitor and ensure compliance with all health safety, hygiene, and licensing standards
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
• Assist the Spa Manager with stock control, supplier liaison, and inventory management
• Help manage guest bookings, treatment schedules, and coordination with reception
• Respond professionally to member and guest feedback or concerns
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
  Minimum 2-3 years' experience in a therapist or spa supervisory role
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
• Experience working in a luxury spa, hotel, or private members club setting
• Strong leadership, coaching, and people management skills
• Excellent interpersonal and guest service skills
• Strong organisational and time management abilities
  Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 20 Taxi Contribution for late shifts
• Clothing Allowance
• Every House Membership
• 50% off Food Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career