Spa Supervisor - Soho Farmhouse

sohohouseco; Chipping Norton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Clothing Allowance

Private Health and Dental Care

Life Assurance

Birthday day off

Staff Discounts on Food & Drink

Job summary

Soho House is seeking a Spa Supervisor to support daily spa and wellness operations, ensuring exceptional guest service and a calm, luxurious environment. You will help lead the spa team, recruit, train, and maintain high standards of cleanliness, safety, and guest satisfaction across all treatment areas.

Responsibilities include coordinating treatments, managing stock, schedules, and liaising with reception, while upholding brand protocols and cost controls.

Qualifications

• Minimum 2-3 years in a therapist or spa supervisory role.
• Recognised spa, massage, or beauty therapy qualification (NVQ/ITEC/CIDESCO).
• Experience in a luxury spa, hotel, or private members club setting.

Responsibilities

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction.
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols.
• Support recruitment, onboarding, and continuous training of therapists and spa attendants.
• Monitor and ensure compliance with health & safety, hygiene, and licensing standards.
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities.
• Assist with stock control, supplier liaison, and inventory management.
• Help manage guest bookings, treatment schedules, and coordination with reception.
• Respond professionally to member and guest feedback or concerns.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Skills

Leadership

People Management

Guest Service

Team Coordination

Education

Spa qualification NVQ/ITEC/CIDESCO

Job description

The Role

At Soho House, as the Spa Supervisor , you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Key duties...

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
• Support recruitment, onboarding, and continuous training of therapists and spa attendants
• Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
• Assist the Spa Manager with stock control, supplier liaison, and inventory management
• Help manage guest bookings, treatment schedules, and coordination with reception
• Respond professionally to member and guest feedback or concerns
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

What we are looking for...

• Minimum 2-3 years' experience in a therapist or spa supervisory role
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
• Experience working in a luxury spa, hotel, or private members club setting
• Strong leadership, coaching, and people management skills
• Excellent interpersonal and guest service skills
• Strong organisational and time management abilities