Spa Receptionist - Soho Farmhouse

Soho House via Caterer.com; Banbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff Discount on Soho & Cowshed

Charity days off

Free Counselling Sessions

Training & Team Events

Job summary

Soho House in the UK is seeking a Spa Receptionist who greets members and guests, manages check-ins, bookings, and enquiries with warmth and professionalism. You will support daily operations of the health club, coordinate with fitness, spa, and housekeeping teams, and help drive member satisfaction through attentive service.

Ideal candidates have up to 2 years’ experience in busy venues, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Previous experience in a receptionist/front-of-house role in a health club, spa, or hospitality environment.
• Excellent communication and interpersonal skills.
• Confident with booking systems and basic computer skills.

Responsibilities

• Greet and welcome members and guests in a friendly, professional manner.
• Manage check-in and check-out processes for members and day visitors.
• Handle phone calls, emails, and in-person inquiries about services, classes, and facilities.
• Manage bookings for spa treatments, personal training, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Coordinate with fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales with information and tours for prospective members.
• Uphold confidentiality, professionalism, and data privacy at all times.

Skills

Communication

Interpersonal skills

Booking systems

POS systems

multitask / organized

Tools

Booking software

POS systems

Job description

At Soho House, the Spa Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.

This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

• Greet and welcome members and guests, ensuring a friendly and professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
• Manage bookings for spa treatments, personal training sessions, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales by providing information and tours to prospective members.
• Uphold confidentiality, professionalism, and data privacy at all times.

What we are looking for...

A successful Spa Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
• Strong interpersonal and communication skills.
• Confident with booking systems, point-of-sale systems, and basic computer skills.
• Professional, approachable, and well-presented.
• Able to multitask and work under pressure while maintaining excellent service.
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements:

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Soho House via Caterer.com ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.