Spa Receptionist — Create Memorable Guest Journeys

Sterling Kohler; St Andrews; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Free meals

Resort discounts

Kohler Group benefits

On-site fitness centre access

Perkbox

Cycle2Work

Global recognition platform rewards

Employee Assistance Programme

Job summary

Old Course Hotel in St Andrews, home to Kohler Waters Spa, invites applications for a Spa Receptionist. You will be the focal point for guest communication, delivering a warm welcome and coordinating all spa appointments.

We seek people with customer service experience, strong time management and outstanding interpersonal skills. Flexibility for evenings and weekends is required; benefits include staff meals, fitness access and exclusive resort discounts.

Qualifications

• Previous customer service experience; reception/spa reception preferred.
• Good time management and attendance.
• Excellent interpersonal skills and ability to engage with diverse guests.
• Enthusiasm and commitment to first-class welcome.
• Ability to handle difficult guests calmly to reach a positive outcome.
• Flexible schedule, including evenings and weekends.
• Computer literate.
• Team player and good listener.
• Be tactful and maintain confidentiality.
• Smart appearance and good personal hygiene.

Responsibilities

• The first point of contact for all guests whether in person, by phone or by email.
• Providing excellent customer service to all members and guests from the moment they walk through the door.
• Scheduling all appointments via telephone and email.
• Corresponding with Sales and Reservations Teams.
• Sharing information and knowledge of all treatments, facilities and products within the Spa.
• Providing an orientation for all guests visiting our Spa.

Skills

Customer service

Reception experience

Time management

Interpersonal skills

Enthusiasm

Flexible hours

Computer literacy

Teamwork

Communication skills

Discretion/confidentiality

Professional appearance

Job description

Old Course Hotel in St Andrews, home to Kohler Waters Spa, invites applications for a Spa Receptionist. You will be the focal point for guest communication, delivering a warm welcome and coordinating all spa appointments.

We seek people with customer service experience, strong time management and outstanding interpersonal skills. Flexibility for evenings and weekends is required; benefits include staff meals, fitness access and exclusive resort discounts.