Spa Manager - Test

Dumfries Castle Hotel; Tunstall; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Employee help

Critical illness

Employee rewards

Cycle to work

Childcare vouchers

Free meals on duty

Gym & spa access

Taxi allowance

Restaurant discount

Overnight stay

Employee of the Month

Job summary

Recruit Genie is seeking a Spa Manager to oversee the smooth operation of the spa and gym. You will lead a team, ensure exceptional guest experience through health and beauty treatments and fitness programmes, and promote spa services to maximise sales.

You will maintain high standards of presentation, cleanliness and safety, respond to audits, and assist with budget control and staff rotas. You must be eligible to work in the UK.

Qualifications

• Relevant fitness qualification required.
• Evidence of supervisory/management training.

Responsibilities

• Ensure the team delivers exceptional customer service through health and beauty treatments, fitness programmes and customer care.
• Promote spa services to maximise sales and profit within the fitness operation.
• Identify sales opportunities within beauty and fitness memberships.
• Maintain high standards of presentation, cleanliness and safety of all areas.
• Respond to audits to ensure continual improvement.
• Assist the manager in controlling the spa budget, including occupancy, departmental expenses and staff rotas.

Skills

Fitness qualification

Supervisory/management training

Job description

REQUIREMENTS

• A relevant fitness qualification in order to assist with creating gym fitness programmes for our guests.
• Evidence of supervisory/management training.

THE ROLE

As the Spa Manager you will be responsible the smooth running of the Spa and gym. Your responsibilities will include:

• Ensuring the team deliver exceptional customer service, through the delivery of health and beauty treatments, fitness programmes and customer care.
• Focusing on the fitness operation, you will also be responsible for ensuring the spa services are promoted to maximise sales and profit.
• Identifying sales opportunities within the beauty and fitness membership operations.
• Maintaining high standards of presentation, cleanliness and safety of all areas.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Assist the manager in controlling the spa budget, in relation to occupancy, departmental expenses and staff rota's.

THE PERSON

You will demonstrate the ability to handle guest enquiries confidently and provide accurate advice to clients regarding treatments and fitness programmes. You will be an excellent organiser with a passion for providing excellent customer care. As a point of contact you will be well presented.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

BENEFITS

• Pension scheme operated by The People’s Pension
• Employee assistance programme
• Critical illness cover
• Employee reward scheme
• Cycle to Work scheme
• Childcare vouchers
• Free meals when on duty
• Use of gym &pool facilities(where available)
• Taxi contribution if you’re starting early or finishing late
• Restaurant & spa discount
• Guest experience overnight stay
• Employee of the Month scheme

You must be eligible to work in the UK.