Spa Guest Experience & Perks Associate

Pennyhill Park; Bagshot; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay with service charge

Hotel stay discounts

50% F&B discount

Free meals on duty

Gym & parking access

Wellbeing resources

Job summary

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is seeking a Spa Guest Services Assistant to deliver warm, attentive hospitality and support the smooth running of our award-winning Spa.

You’ll be the first point of contact for guests, greeting arrivals, handling bookings, and providing information on spa facilities and services. Join a team that values wellbeing, progression and exceptional guest experiences, with competitive pay, dining discounts and great staff benefits.

Qualifications

• Previous experience in a customer service, reception, hospitality or spa environment is desirable.
• Able to respond to guest enquiries in person, by telephone and via email.
• Good communication and professional demeanor.

Responsibilities

• Welcome spa guests and provide a warm, professional arrival experience
• Manage spa guest arrivals and departures and spa bookings efficiently
• Respond to guest enquiries in person, by telephone and via email
• Provide information about spa facilities, treatments and hotel services
• Support the smooth day-to-day operation of the Spa Reception area
• Work closely with Spa Therapists and other departments to ensure a seamless guest experience
• Handle guest requests and concerns promptly and professionally
• Maintain accurate guest records and ensure all administrative tasks are completed to a high standard

Skills

Communication skills

Organisational skills

Attention to detail

Customer service

Tools

Booking systems

Job description

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is seeking a Spa Guest Services Assistant to deliver warm, attentive hospitality and support the smooth running of our award-winning Spa.

You’ll be the first point of contact for guests, greeting arrivals, handling bookings, and providing information on spa facilities and services. Join a team that values wellbeing, progression and exceptional guest experiences, with competitive pay, dining discounts and great staff benefits.