Spa General Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a General and Spa Manager to lead a premier health club and spa. You will steer both operational and financial performance, ensuring exceptional service and guest satisfaction, while shaping strategy and day-to-day management.

You will build a high-performing team, drive revenue, manage budgets, and maintain strong supplier and partner relationships to deliver outstanding guest experiences at every touchpoint.

Qualifications

• Candidates with a degree in a relevant field or Spa Management qualifications will be well-suited.
• Experience in spa business management, general operations and fitness is valued.
• Essential skills include sales and marketing, administration, business planning and budgeting.

Responsibilities

• Oversee liaising with third-party providers to optimise spa utilisation and revenue opportunities.
• Work with product house suppliers to maximise spa revenue opportunities and ensure bookings run smoothly.
• Maintain high staff morale, run regular performance appraisals, and support training plans and senior management meetings.

Skills

Leadership

Sales & Marketing

Administration

Business planning

Education

Spa Management qualification

Job description

Embark on a rewarding journey as a General and Spa Manager, where your leadership and expertise will shape the future of a premier health club and spa. This role offers the unique chance to drive both operational and financial success, ensuring the highest standards of service and satisfaction for every guest.

Role Profile

Imagine leading a dynamic team, fostering their growth and development while overseeing the strategic and day-to-day management of a thriving health club and spa. Your efforts will directly contribute to achieving financial targets, maximising revenue, and enhancing the overall guest experience. This is a role where your impact will be both visible and valued.

Candidate Requirements

Candidates with a relevant degree or specific Spa Management qualifications will find this role particularly fulfilling, though these are not mandatory. Experience in spa business management, general operations, and fitness will be highly regarded. Essential skills include sales and marketing, administration, business planning, and implementation, ensuring you can effectively manage budgets, maximise income, and minimise expenditure.

Responsibilities

Your responsibilities will extend to liaising with third-party providers to optimise spa utilisation and improve service offerings. You will also work closely with product house suppliers to ensure all spas are capitalising on revenue opportunities. This role demands a proactive approach to managing relationships and ensuring the seamless operation of booking systems and spa diaries.

In addition to operational excellence, you will play a crucial role in maintaining high staff morale and promoting a positive working environment. Regular performance appraisals, training plans, and senior management meetings will be part of your remit, ensuring your team is motivated and equipped to deliver exceptional service.