Southwark Service Manager | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A pioneering NHS Trust in Greater London is seeking exceptional Clinicians for multiple managerial positions including General Manager – Inpatients and Clinical Service Managers. These roles require significant operational management experience within health or social care, with responsibilities including oversight of service delivery, leading teams, and ensuring adherence to care quality standards. Ideal candidates will have demonstrated leadership in clinical environments and a commitment to improving patient outcomes. Please specify the role you are applying for before the deadline of December 30, 2025.

Qualifications

• Significant experience in operational management within NHS or related fields.
• Ability to lead clinical service teams focusing on service improvement.
• Experience in managing services to deliver high-quality patient care.

Responsibilities

• Manage daily operational services ensuring effectiveness and patient care.
• Lead the local delivery of Trust objectives while meeting CQC standards.
• Participate in the improvement and transformation of services.

Skills

Operational management experience

Leadership skills

Experience with multi-disciplinary teams

Education

Relevant qualifications in health or social care

Job description

Overview

We are looking to appoint 3 exceptional Clinicians with a significant level of operational management experience in health or social care, to take the role of General Manager within the Southwark Directorate. This is an exciting opportunity for an enthusiastic, dedicated, person‑focused and experienced individual to apply for the role.

This is an exciting time to join us – we're developing new ways of working, and are looking for a strong leader to help us achieve our vision. You'll have demonstrable management experience within the NHS or related fields, and significant experience of working with clinicians and multi‑disciplinary teams to achieve service improvement.

Please note there are 3 available roles which will be recruited via a centralised process:

• General Manager – Inpatients
• Urgent Care Group Clinical Service Manager
• Community Group Clinical Service Manager

Please specify on your application which role you feel you would be most suited to. The panel will have the final decision on the day.

About the Group Service Manager

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads within their group of services, ensuring their services deliver the highest standards of care to our patients/service.

About the Trust

South London and Maudsley NHS Foundation Trust is part of King's Health Partners Academic Health Sciences Centre (AHSC), which includes seven hospitals and over 150 community‑based services. The Trust provides a full range of mental health services to the people of Croydon, Lambeth, Southwark, and Lewisham as well as national & specialist outpatient services and CAMHS inpatient wards with outreach adolescent services in SE London and Kent.

The Trust is committed to innovation, effective interventions and improved service user outcomes. It provides mental health services to the people of Lambeth, Southwark, Lewisham and Croydon. It also provides specialist services to people across the UK and inpatient services to Kent.

Community Group Clinical Service Manager – Responsibilities

Responsible for community services, including demand and capacity management, ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes‑based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high‑quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.

Urgent Care Group Clinical Service Manager – Responsibilities

For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super‑stranded patients’ groups including those on acute mental health wards with a Learning Disability or Autistic people.

General Manager – Inpatients – Responsibilities

The General Manager – Inpatients role will be responsible for the daily operational management of all inpatient services in the operational directorate. Their aim is to ensure integrated clinical, operational, quality, and financial outcomes are achieved for inpatient services. They will provide leadership to Inpatient Matrons ensuring their services deliver the highest standards of clinical care to our patients, covering all aspects of the quality agenda and all elements of operational leadership for the services in that group. Nursing managers must be able to step into clinical roles, administer medication, and support Mental Health Act responsibilities.

This role also includes participating in and leading the local delivery of Trust objectives, ensuring high‑quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and implementation of corporate policies.

The postholder is expected:

• To be a visible and proactive leader acting as a clinical & operational resource and ensuring the sustained delivery of high standards of care and operational service delivery
• To be responsible for current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes
• To be responsible for the delivery of high-quality patient care and lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes
• To recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance

Application Deadline

This advert closes on Tuesday 30 Dec 2025.