Sommelier - Elevate Wine Service in Luxury London

Raffles Hotels & Resorts; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

28 days holiday including bank

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution

Cycle to work scheme

Discounts at Accor/Raffles outlets

Job summary

Raffles London at The OWO seeks a Sommelier to lead wine service across Mauro Colagreco Restaurants and other F&B outlets, ensuring the highest standards of guest interaction and wine presentation. You will maintain the wine list, stock, and cellar organization while supporting colleagues through knowledge sharing and training.

The role focuses on delivering exceptional service, increasing beverage revenue through thoughtful recommendations, and upholding luxury hospitality standards in a

Qualifications

• Excellent command of English, both written and spoken.
• Proven track record of delivering exceptional guest experiences.
• Strong knowledge of wines and wine service best practices.
• Ability to describe dishes and recommend wine pairings to guests.
• Flexible, team-oriented with the ability to work under pressure.

Responsibilities

• Maintain wine service standards and stock levels.
• Recommend wines, take orders, and upsell to enhance revenue.
• Ensure accurate billing and high-level guest service from entry to departure.
• Support back-of-house and front-of-house communications; assist team as needed.
• Develop colleagues through knowledge sharing and training.

Skills

English fluency

Guest service

Wine knowledge

Upselling & recommendations

Teamwork

Communication

Job description

Raffles London at The OWO seeks a Sommelier to lead wine service across Mauro Colagreco Restaurants and other F&B outlets, ensuring the highest standards of guest interaction and wine presentation. You will maintain the wine list, stock, and cellar organization while supporting colleagues through knowledge sharing and training.

The role focuses on delivering exceptional service, increasing beverage revenue through thoughtful recommendations, and upholding luxury hospitality standards in a