Luxury Sommelier: Elevate Wine Service & Experience

Raffles; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff meals on duty

Discounted stays across Accor & RL

Pension contributions

Life Assurance 1x salary

Employee assistance program

Season ticket loans

Discounted rates at Accor/Raffles

Job summary

Raffles London at The OWO seeks a skilled Sommelier to lead day-to-day wine service across Mauro Colagreco Restaurants and other F&B outlets. You will maintain wine lists, stock, and service standards while driving wine recommendations and guest satisfaction in a luxury setting.

You will train colleagues, collaborate with front and back of house teams, and uphold the brand’s exceptionally high standards. Relevant WSET qualification and experience in a luxury hotel are preferred.

Qualifications

• Clear and effective English communication, both written and spoken.
• Proven track record of delivering exceptional guest experiences.
• Strong wine knowledge with ability to recommend and upsell.
• Team player with flexibility to adapt in a luxury hotel setting.
• Ability to multitask and maintain composure under pressure.
• WSET qualification or equivalent recognised wine credential.
• Experience in a luxury hotel environment with high standards (Forbes/LQA).

Responsibilities

• Promote positive colleague relations with open communication and feedback.
• Communicate knowledge of menu and products to guests.
• Provide professional wine recommendations to accompany dishes.
• Upsell wines to enhance guest experience and beverage revenue.
• Assist with table setting and service logistics as needed.
• Explain dishes and wine pairings to guests in a polished manner.
• Ensure accurate billing and high standards of service.
• Support development of colleagues through knowledge sharing and training.

Skills

English communication

Guest service

Wine knowledge

Teamwork

Flexibility

Pressure handling

WSET qualification

Luxury hotel experience

Job description

Raffles London at The OWO seeks a skilled Sommelier to lead day-to-day wine service across Mauro Colagreco Restaurants and other F&B outlets. You will maintain wine lists, stock, and service standards while driving wine recommendations and guest satisfaction in a luxury setting.

You will train colleagues, collaborate with front and back of house teams, and uphold the brand’s exceptionally high standards. Relevant WSET qualification and experience in a luxury hotel are preferred.