Solutions Manager

Jackalope Digital LLC; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment + home office budget

Job summary

Zip is seeking an experienced enterprise onboarding lead to understand requirements and creatively configure the product to solve customer problems. You’ll build the customer’s processes from scratch and lead the end‑to‑end implementation for new enterprise customers.

You will train customers, run Q&A sessions, and manage multiple onboardings with consultants. Collaborate with product and engineering to set expectations and deliver value quickly.

Qualifications

• 6+ years in Procurement/Sourcing Manager, ERP/P2P Systems, or managing key B2B SaaS relationships.
• Experience leading enterprise-wide P2P or ERP implementations.
• Strong communication skills and proactive, detail-oriented approach.
• Comfort with software configuration and collaboration with product/engineering teams.
• Willingness to do whatever it takes to satisfy Zip and its customers.

Responsibilities

• Lead onboarding for new enterprise customers with requirements analysis and product configuration.
• Oversee end-to-end implementations for new accounts and build customer processes from scratch.
• Lead training and Q&A sessions to empower customers to use the product independently.
• Coordinate proactive project management across multiple onboardings and stakeholders.
• Delegate activities to solutions and technical consultants as needed.
• Collaborate with product and engineering to balance requests and set customer expectations.
• Ensure customer happiness and accelerate time to value through process improvements.

Skills

Procurement leadership

ERP/P2P experience

Stakeholder management

Communication

Attention to detail

Proactive mindset

Product/Engineering collaboration

Software configuration

Job description

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

You Will

• Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end‑to‑end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Delegate and oversee project‑related activities to supporting solutions and technical consultants.
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post‑sales processes to help our customers accelerate the time to value

Qualifications

• 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
• Fantastic communication skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Experience working with product and engineering teams
• You’re able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
• Willing to do whatever it takes to make Zip and its customers happy.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start‑up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!