Solutions Manager

ZipHQ, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Apple equipment

Job summary

ZipHQ, Inc. is seeking an experienced Enterprise Onboarding Lead to align customer needs with the Zip product.

You will guide heavy requirements gathering and configure the platform to solve real business problems. You’ll own end-to-end implementations for major enterprise customers, run training sessions, manage cross-functional tasks, and ensure rapid, value-focused onboarding while keeping customers happy.

Qualifications

• 6+ years in procurement, ERP/P2P, or B2B SaaS customer relationships.
• Experience leading enterprise-wide P2P or ERP implementations.
• Excellent communication and proactive, detail-oriented approach.
• Experience collaborating with product and engineering teams.
• Able to push back while keeping customers happy.
• Comfort with software configuration (not necessarily technical).
• Willing to do whatever it takes to satisfy Zip and customers.

Responsibilities

• Lead onboarding for enterprise customers, tailoring configuration to solve their problems.
• Oversee end-to-end implementation for new accounts from scratch.
• Lead training sessions to empower customers to use the product independently.
• Manage onboarding tasks across multiple customers.
• Delegate activities to solutions and technical consultants.
• Collaborate with product/engineering to prioritize requests and set expectations.
• Ensure quick, successful onboarding and customer satisfaction.
• Improve post-sales processes to accelerate time-to-value.

Skills

Procurement/Sourcing

ERP/P2P

Stakeholder relationships

Project management

Communication

Collaboration with product/engineering

Customer onboarding

Problem solving

Education

Bachelor’s degree or equivalent

Tools

SaaS platforms

Job description

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together.

By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

You Will

• Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

• Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch

• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

• Proactive project management across many customers, to manage requirements and tasks across onboardings

• Delegate and oversee project-related activities to supporting solutions and technical consultants.

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible

• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company

• Experience leading enterprise-wide (ideally global) P2P or ERP implementations.

• Fantastic communication skills

• Extreme attention to detail and pride yourself in being incredibly proactive

• Experience working with product and engineering teams

• You’re able to push back and still make people happy

• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

• Willing to do whatever it takes to make Zip and its customers happy.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Health, vision & dental coverage

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!