Solutions Manager

United States Digital Space LLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Start-up equity

Health vision dental

Team building events

Flexible PTO

Home office budget

Job summary

ZipZip is hiring for an Enterprise Onboarding Lead to drive the successful onboarding of enterprise customers and tailor the product to their requirements. The role involves end-to-end implementation, cross-functional collaboration with product and engineering, and leading training sessions to empower customers.

You will manage multiple onboarding projects, coordinate with consultants, and accelerate time to value while ensuring high customer satisfaction and clear expectation setting.

Qualifications

• 6+ years’ experience in Procurement/Sourcing or ERP/P2P in a B2B SaaS company.
• Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
• Fantastic communication skills.
• Extreme attention to detail and pride yourself in being incredibly proactive.
• Experience working with product and engineering teams.
• You’re able to push back and still make people happy.
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus).

Responsibilities

• Lead onboarding for enterprise customers, with emphasis on understanding requirements and configuring the product to solve their problems.
• Own end-to-end implementation for new enterprise customers—build out the customer’s processes from scratch.
• Lead training and Q&A sessions with customers and key stakeholders to empower them to use the product without ongoing help.
• Proactive project management across many customers to manage requirements and tasks across onboardings.
• Delegate and oversee project-related activities to supporting solutions and technical consultants.
• Collaborate with product and engineering teams to determine which customer requests we should support and set expectations with customers.
• Do whatever it takes to make customers happy and onboard them quickly.
• Continuously improve the post-sales processes to help our customers accelerate time to value.

Skills

Communication skills

Attention to detail

Cross-functional collaboration

Software configuration

Stakeholder management

ERP/P2P experience

Job description

About ZipZip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust the company, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. the company’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, the company has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

You Will

• Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from the company
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Delegate and oversee project-related activities to supporting solutions and technical consultants.
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
• Fantastic communication skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Experience working with product and engineering teams
• You’re able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
• Willing to do whatever it takes to make the company and its customers happy.

Perks & Benefits

At the company, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

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