Solutions Engineer (Italian Speaking)

Quantum Metric; Greater London; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health plan

Learning & development

Unlimited PTO

Equity

401(k) matching

Flexible work

Sabbatical after 3 years

Home office stipend

Job summary

Quantum Metric is seeking a Solutions Engineer to provide world‑class pre‑sales technical support to the sales team. You will work directly with customers as the subject matter expert on customer experience management and QM, delivering product demonstrations tailored to address pain points.

In the sales cycle, you will lead proofs of concepts in the customer production environment, develop compelling demonstrations, and partner with Account Executives on strategy.

Qualifications

• 3–5+ years in a pre‑sales or solutions engineering role.
• Excellent written and verbal communication with customers.
• Fluency in English and Italian is a plus for customer support.

Responsibilities

• Provide world‑class pre‑sales technical support to the sales team.
• Deliver product demonstrations addressing customer pain points and QM value.
• Lead proof‑of‑concepts, often in the customer production environment.
• Develop product demonstrations and POCs for customer scenarios.
• Collaborate with Account Executives on technical account strategy.

Skills

Pre-sales

Communication

CXM knowledge

HTML/JS/React

Mobile apps

Startup experience

Tools

Adobe Analytics

Google Analytics

Job description

• As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team
• Working directly with customers you will be the subject matter expert on customer experience management and QM
• You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions
• During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment
• Pre-sales technical consultant
• Developing product demonstrations and POCs
• Technical account strategy in partnership with Account Executives
• As a start-up, when something needs done, you just do it. Help is always available, but you’ll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc

Benefits

• Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
• Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
• Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
• Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
• 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
• Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
• Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
• Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs

• Experience working remotely is a plus
• Excellent communication and presentation skills
• Knowledge of website frameworks, components and concepts
• Ambitious and self‑motivated with a high emotional IQ, as this role is largely remote
• Fundamental knowledge of analytical tools such as Adobe, Google, etc
• Passionate about technical sales and working with customers
• History of working at start‑ups is a plus
• Highly coachable with a strong desire to improve and grow as a professional
• Ability to work in a fast‑paced, continually evolving environment
• Experience/understanding of native/hybrid mobile apps is a plus
• Experience with other CXM vendors is a plus
• Ability to work on multiple customer‑facing POCs and other time‑sensitive activities concurrently
• Fluency in English and Italian with the ability to effectively support and communicate with customers in both
• 3-5+ years of experience working with at least one of the following client‑side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity