Solutions Engineer

Unizen; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

Unizen, a London-based managed technology service provider, seeks a Solutions Engineer (Managed Services) to design, implement and optimise client technology environments. You will work across Microsoft 365, Azure, networking, security and endpoint management, delivering technical projects and acting as a senior technical resource across the business.

While some support desk escalation is possible, the role focuses on delivering projects, building scalable solutions and mentoring colleagues.

Qualifications

• Experience in designing, deploying and documenting Microsoft 365 solutions.
• Proven ability to lead infrastructure and cloud migration projects.
• Experience configuring secure networking and endpoint management.
• Ability to produce clear technical runbooks and handover documentation.
• Scripting experience with PowerShell and automation.
• Customer-focused with ability to translate business requirements into technical solutions.

Responsibilities

• Design, implement and document technical solutions for clients.
• Lead or participate in infrastructure and cloud migration projects.
• Deploy and configure Microsoft 365 technologies including Exchange Online, SharePoint Online, Teams.
• Implement Azure services and secure networking (firewalls, VPNs, switching, wireless).
• Deliver Intune deployments and endpoint security; drive security improvement programs.
• Create automation and runbooks; provide trusted technical consultancy.

Skills

Microsoft 365 Administration

Azure

Networking

Security

Endpoint management

PowerShell

Documentation

Tools

Fortinet

Sophos

Meraki

SonicWall

Datto

Kaseya

Autotask

Job description

Company Description

Unizen is a London-based managed technology service provider focused on helping ambitious businesses grow through effective use of technology. The company delivers expert IT and cyber security services with guaranteed outcomes that are designed to make technology a driver of business success, not just a support function.

Job Title

Solutions Engineer (Managed Services)

Reports To

Technical Director

Location

Hybrid - 3 days on site / 2 days work from home (with occasional travel to client sites)

Company Offices: 79-81 Borough Road, London, SE1 1DN

About the Role

We are looking for a technically capable, solutions-focused engineer who enjoys solving complex problems and helping clients get the most from technology.

This is not a traditional support role. While you will assist the Service Desk with escalated incidents when required, your primary responsibility will be delivering technical projects, designing and implementing solutions, improving client environments, and acting as a senior technical resource across the business.

You’ll work across Microsoft 365, Azure, networking, security and endpoint management, helping both clients and the internal team deliver high-quality outcomes.

Key Responsibilities

Solutions & Projects (Primary Focus)

• Design, implement and document technical solutions for clients.
• Lead or participate in infrastructure and cloud migration projects.
• Deploy and configure Microsoft 365 technologies including:
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Implement Azure services where appropriate.
• Design and implement secure networking solutions including:
• Firewalls
• VPNs
• Switching
• Wireless networking
• Deliver Microsoft Intune deployments including Autopilot and endpoint security.
• Assist with security improvement programmes including:
• Conditional Access
• MFA
• Secure Score improvements
• Produce high-quality technical documentation, runbooks and handover documentation.
• Create automation using PowerShell where appropriate.
• Work with clients to understand business requirements and recommend practical solutions.

Technical Consultancy

• Act as a trusted technical advisor for clients.
• Carry out technical assessments and health checks.
• Identify opportunities to improve security, resilience and operational efficiency both internally and for our clients.
• Assist with technical roadmaps and lifecycle planning.
• Recommend best practice and modern Microsoft solutions.

Service Desk Support (Secondary Focus)

• Provide support for escalated incidents.
• Assist with major incidents and problem management.
• Resolve complex technical issues that require senior engineering expertise.
• Ensure tickets are updated with clear technical notes and resolutions.
• Assist with maintaining SLA performance during busy periods.

Technical Skills

The successful candidate should have strong experience in most of the following:

Microsoft

• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Conditional Access
• Virtual Networks
• Storage
• Identity Integration
• Device Compliance

Networking

• TCP/IP
• DNS
• DHCP
• VLANs
• Routing
• VPN Technologies
• Firewalls
• Wireless Networking

Experience with vendors such as:

• Fortinet
• Sophos
• Meraki
• SonicWall
• Datto
• Kaseya
• Autotask

Security

Experience implementing:

• Conditional Access
• Email Security
• Vulnerability Management
• Security Baselines
• Backup & Disaster Recovery

Scripting

Experience with:

• PowerShell
• Bash
• Microsoft Graph
• Automation

Personal Attributes

We're looking for someone who:

• Has a customer-first mindset.
• Is naturally curious and enjoys solving technical challenges.
• Thinks beyond the immediate issue to identify long-term improvements.
• Takes ownership from problem through to resolution.
• Communicates technical concepts clearly to both technical and non-technical audiences.
• Is calm under pressure and prioritises effectively.
• Enjoys mentoring others, sharing knowledge and nurturing their colleague relationships .
• Continuously develops their technical skills.

Success Measures

Success in this role will be measured by:

• Successful delivery of technical projects.
• High client satisfaction.
• Quality of technical documentation.
• Reduction in recurring technical issues.
• Positive contribution to the Service Desk.