Solutions Engineer

Global-e; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading cross-border e-commerce platform is seeking a skilled Solutions Engineer to support Sales and Engineering teams. Responsibilities include explaining technical features, identifying business opportunities, and assisting clients with system integrations. The ideal candidate will have 3+ years of experience in solution design, strong communication skills, and a degree in Computer Science. This role not only offers a chance to work with cutting-edge technologies but also requires a deep understanding of client needs and technical concepts. Located in London, this position encourages innovative thinking.

Qualifications

• 3+ years experience in solution design / integration in a SaaS environment.
• Strong communication skills, able to convey complex technical concepts.
• Understanding of systems integration, API implementation, and relational databases.

Responsibilities

• Help clients understand Global-e’s platform and solve technical roadblocks.
• Identify business opportunities and develop strategies to resolve technical objections.
• Act as the technical focal point for client integrations and provide ongoing education.

Skills

Solution design

API implementation

Problem-solving

Communication skills

Systems integration

Education

BA/BS/Master degree in Computer Science or technical field

Job description

Overview

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face‑to‑face as well as remote meetings with prospects and existing clients, staying up‑to‑date with ongoing and future developments of Global-e’s systems, and taking client’s feedback, inputs and requests back to the Product and R&D teams.

Responsibilities

• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments.
• Provide ongoing education and technical assistance to current partners and integrate clients.
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field‑level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator.

Qualifications

• 3+ years experience in solution design / integration with direct client interaction, in SaaS‑based environment - solutions engineer role preferred.
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non‑technical audiences.
• BA/BS/Master degree in Computer Science or another technical field.
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL).
• Established problem‑solving skills and troubleshooting abilities.
• Experience in close working interactions with distant teams.
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
• Ability to multitask and work well under deadlines in a changing environment.
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage.

Location

London, England, United Kingdom

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