Solutions Delivery Manager

JR United Kingdom; Warrington; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global company is seeking a Solutions Delivery Manager to transform service concepts into customer-centric solutions. This leadership role involves overseeing cross-functional teams, ensuring new services meet customer needs, and driving effective service delivery. The position offers numerous benefits including flexible work options and a comprehensive benefits package.

Benefits

25 days annual leave plus bank holidays

Flexible working options

Pension and Life Assurance

Private Medical & Dental Insurance

Employee Assistance Programme

Qualifications

• Proven experience in a leadership role.
• Ability to manage cross-functional teams effectively.
• Strong analytical and problem-solving skills.

Responsibilities

• Act as the business owner for service innovations.
• Lead teams to drive service adoption.
• Design and manage customer trials and feedback processes.

Skills

Leadership

Customer-Centric Approach

Cross-Functional Collaboration

Job description

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Solutions Delivery Manager, Warrington, Cheshire

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Job Category:

Other

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EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Solutions Delivery Manager:

Are you looking to build a career within a global company with opportunities for growth and development? Do you want to join a company that is making a difference?

Office Location: Mercury Park, Trafford Park, Manchester, M41 7LY

About Us:

We, the Mitsubishi Electric Group, contribute to a vibrant and sustainable society through continuous technological innovation and creativity, as a leader in manufacturing and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role summary:

We seek a dynamic leader as a CLCS Solutions Delivery Manager. This role involves transforming innovative service concepts into scalable, customer-centric solutions.

• Service Ownership: Act as the business owner for assigned service innovations, defining scope, KPIs, and value drivers.
• Cross-Functional Leadership: Lead cross-functional teams across LES, including Sales, Service, Digital, and Commercial to drive service adoption and scaling.
• Customer-Centric Approach: Ensure new services meet customer needs and expectations.
• Seamless Integration: Oversee integration of new services into CLCS, ensuring smooth transitions and operational efficiency.

Key Responsibilities:

• Collaborate with customers to identify pain points and test early-stage service concepts.
• Gather feedback from pilot customers and refine offerings.
• Design and manage customer trials, pilot programs, and proof-of-concepts.
• Set clear success metrics and data-driven evaluation criteria for pilots.
• Work with sales to select early adopters across diverse customer types.
• Develop service delivery frameworks for smooth deployment.
• Coordinate with Service Operations & Customer Support for readiness.
• Monitor service adoption, customer satisfaction, and performance post-launch.

Benefits:

• 25 days annual leave plus bank holidays, increasing with tenure.
• Flexible working options including remote and hybrid work.
• Pension, Life Assurance, Private Medical & Dental Insurance, and a Cash Plan.
• Access to Mitsubishi’s discount platform.
• Colleague Referral Scheme, Holiday Buy, Long Service Awards, Cycle to Work Scheme.
• Sports & Social Club events.
• Employee Assistance Programme including Eldercare & Best Doctors.

Equality and Diversity:

We are committed to an inclusive, diverse workplace where everyone is valued and respected. Applications from all backgrounds are welcome. Employment decisions are based on qualifications, merit, and business needs.