Solutions Delivery Manager

JR United Kingdom; Nechells; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A global leader in electric and electronic equipment is seeking a Solutions Delivery Manager to transform service concepts into customer-centric solutions. This role requires cross-functional leadership, customer collaboration, and service management to ensure operational efficiency. The company offers a supportive environment with opportunities for growth and a commitment to diversity.

Benefits

Generous annual leave: 25 days + bank holidays

Flexible Working: options for remote or hybrid working

Pension, Life Assurance, Private Medical & Dental Insurance

Access to Mitsubishi’s discount platform

Employee Assistance Programme

Qualifications

• Experience in managing service delivery frameworks.
• Strong leadership skills with a focus on customer solutions.
• Ability to design and manage pilot programs.

Responsibilities

• Lead teams across Sales, Service, Digital, and Commercial units.
• Collaborate with customers to identify and refine service offerings.
• Monitor service adoption and customer satisfaction post-launch.

Skills

Cross-Functional Leadership

Customer-Centric Approach

Service Delivery Management

Job description

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Solutions Delivery Manager, Birmingham (Aston)

Client:

Location: Birmingham (Aston), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Solutions Delivery Manager:

Are you looking to build a career within a global company with opportunities for growth and development? Do you want to join a company that is making a difference?

About Us:

We, the Mitsubishi Electric Group, contribute to creating a vibrant and sustainable society through technological innovation and creativity, as a leader in electric and electronic equipment used in Energy, Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role Summary:

We are seeking a strategic leader to join us as a CLCS Solutions Delivery Manager. This role involves transforming innovative service concepts into scalable, customer-centric solutions.

• Service Ownership: Act as the business owner for assigned service innovations during execution, defining scope, KPIs, and value drivers.
• Cross-Functional Leadership: Lead and coordinate teams across Sales, Service, Digital, and Commercial units to drive adoption and scaling of services.
• Customer-Centric Approach: Ensure services are viable, desirable, and meet customer needs and expectations.
• Seamless Integration: Oversee integration of new services into CLCS, ensuring smooth transitions and operational efficiency.

Key Responsibilities:

• Collaborate with customers to identify pain points, test early service concepts, and refine offerings.
• Gather feedback from pilot customers to improve services before full rollout.
• Design and manage customer trials, pilot programs, and proof-of-concepts with clear success metrics.
• Work with sales to select early adopters across diverse customer types.
• Develop service delivery frameworks for smooth deployment across CLCS.
• Coordinate with Service Operations & Customer Support to prepare teams for new offerings.
• Monitor service adoption, customer satisfaction, and performance post-launch, refining models over time.

Benefits:

• Generous annual leave: 25 days + bank holidays, increasing with service years.
• Flexible Working: options for remote or hybrid working.
• Pension, Life Assurance, Private Medical & Dental Insurance, Cash Plan.
• Access to Mitsubishi’s discount platform, Colleague Referral Scheme, Holiday Buy, Long Service Awards, Cycle to Work Scheme.
• Sports & Social Club events, Employee Assistance Programme including Eldercare & Best Doctors services.

Equality and Diversity:

We are committed to an inclusive, diverse workplace. Applications are welcome from all backgrounds. Employment decisions are based on qualifications, merit, and business needs.