Solutions Delivery Manager

JR United Kingdom; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global company seeks a dynamic CLCS Solutions Delivery Manager passionate about transforming service concepts into customer-centric solutions. Key responsibilities include leading cross-functional teams, managing service innovations, and ensuring seamless service integration. The role offers growth opportunities in a diverse and inclusive environment, supported by competitive benefits.

Benefits

Generous annual leave allowance

Flexible Working options

Pension

Life Assurance

Private Medical and Dental Insurance

Access to discounts platform

Colleague Referral Scheme

Holiday Buy

Long Service Awards

Cycle to Work Scheme

Sports & Social Club

Employee Assistance Programme

Qualifications

• Strong leadership skills to guide cross-functional teams.
• Ability to define KPIs and manage service delivery frameworks.
• Experience in gathering structured feedback and service adoption.

Responsibilities

• Act as business owner for service innovations, overseeing KPIs.
• Lead cross-functional teams to ensure service adoption and efficiency.
• Design and manage customer trials and service delivery frameworks.

Skills

Leadership

Customer-Centric Approach

Cross-Functional Coordination

Service Design

Job description

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Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role summary:

We are seeking a dynamic and strategic leader to join our team as a CLCS Solutions Delivery Manager. This pivotal role is designed for individuals passionate about transforming innovative service concepts into scalable, customer-centric solutions.

• Service Ownership: Act as the business owner for assigned service innovations during the execution phase, defining scope, KPIs, and value drivers.
• Cross-Functional Leadership: Lead and coordinate cross-functional working groups across LES, including Sales, Service, Digital, and Commercial teams, to drive service adoption and scale. Customer-Centric Approach: Ensure that new services are viable, desirable, and deliverable, aligning with customer needs and expectations.
• Seamless Integration: Oversee the seamless integration of new services into CLCS, ensuring smooth transitions and operational efficiency

Key Responsibilities:

• Work closely with customers to identify pain points, test early-stage service concepts, and refine new offerings.
• Gather structured feedback from pilot customers, identifying areas for improvement before full rollout.
• Design and manage customer trials, pilot programs, and proof-of-concepts for new service offerings.
• Ensure pilots are structured with clear success metrics, measurable outcomes, and data-driven evaluation criteria.
• Work with sales teams to select early adopters, ensuring a diverse testing group across different customer types
• Develop detailed service delivery frameworks, ensuring new solutions can be smoothly deployed across CLCS.
• Work with Service Operations & Customer Support to ensure service teams are fully prepared for new offerings.
• Track service adoption rates, customer satisfaction, and commercial performance post-launch. • Identify areas for improvement, ensuring CLCS can refine and enhance new service models over time.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity:

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences. All employment is decided on the basis of qualifications, merit, and business need.