Solutions delivery manager

Sense; Birmingham; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Sense is seeking an experienced Solutions Delivery Manager to join our IT team on a 12‑month fixed term contract. The hybrid role is based at our Selly Oak office in Birmingham with occasional travel to other Sense locations.

You will oversee the release management lifecycle across cloud and on‑premise environments, coordinating from development and testing to go‑live and business‑as‑usual. Partnering with internal teams and suppliers, you will bring structure to complex change, manage risks and

Qualifications

• Experience delivering technical changes and releases within a complex technology environment.
• Strong knowledge of release and deployment management processes.
• Experience with cloud-based technologies and SaaS solutions.
• Experience in Agile environments with understanding of waterfall delivery.
• Good knowledge of ITIL change and release management.

Responsibilities

• Oversee end-to-end release management lifecycle across multiple applications and technology platforms.
• Plan, schedule and coordinate releases, ensuring dependencies, risks and requirements are understood.
• Lead go-live activity, including deployment planning and transition to operations.
• Manage releases through development, testing, pre-production and live environments.
• Develop and maintain release calendars, deployment runbooks and documentation.
• Plan and coordinate acceptance testing and report outcomes.
• Identify and proactively manage risks impacting scope, quality or timescales.
• Work with internal teams and suppliers to ensure delivery within budget.

Skills

Release management

Stakeholder mgmt

Cloud/On-prem

Agile delivery

ITIL best practice

Supplier management

Change comms

Risk management

Job description

We are looking for an experienced Solutions Delivery Manager to join our fantastic IT team at Sense! This is a 12 month fixed term contract, hybrid role based at our Selly Oak office in Birmingham, with occasional travel to other Sense locations, including Loughborough and London.

You will oversee the release management lifecycle, ensuring technical changes, upgrades and new solutions are planned, tested and successfully deployed across both cloud and on-premise environments.

Working closely with internal teams, stakeholders and third-party suppliers, you will coordinate releases from development and testing through to go-live and transition into business-as-usual. We need you to bring structure to complex technical change, manage risks, and ensure our users remain at the heart of how solutions are delivered.

With significant investment in Microsoft technologies, including our Dynamics-based CRM, this is a fantastic opportunity to help shape how technology change is delivered across Sense.

Key Responsibilities

• Oversee the end-to-end release management lifecycle across multiple applications and technology platforms.
• Plan, schedule and coordinate releases, ensuring dependencies, risks and requirements are clearly understood.
• Lead go-live activity, including deployment planning, implementation checklists and transition into operational support.
• Manage releases through development, testing, pre-production and live environments.
• Develop and maintain release calendars, deployment runbooks, implementation plans and supporting documentation.
• Plan and coordinate acceptance testing and report on outcomes.
• Identify and proactively manage risks that could impact release scope, quality or timescales.
• Work with internal teams and suppliers to ensure technical change is delivered successfully and within budget.
• Support supplier selection and procurement activity and manage the delivery of supplier-led workstreams.
• Ensure releases comply with change control, technical architecture and governance requirements.
• Continuously review and improve release management processes, making delivery simpler, more reliable and more effective.
• Champion the needs of users, ensuring technology changes are accessible, inclusive and straightforward to use.

About you

You will be an organised and delivery-focused technology professional who enjoys bringing together people, processes and technical teams to make change happen successfully.

You will bring:

• Experience delivering technical changes and releases within a complex technology environment.
• Strong knowledge of release and deployment management processes.
• Experience working with cloud-based technologies and Software-as-a-Service solutions.
• Experience working within Agile environments, alongside an understanding of waterfall delivery approaches.
• Good knowledge of ITIL best practice, particularly change and release management.
• Strong stakeholder management skills and the ability to communicate effectively with both technical and non-technical audiences.
• Experience coordinating internal teams, third-party suppliers and multiple workstreams.
• Strong analytical and problem-solving skills with a proactive approach to managing risks and issues.
• Experience developing and maintaining release management processes, plans and documentation.
• Supplier management experience and an understanding of procurement processes.
• A collaborative approach and commitment to delivering an excellent, inclusive user experience.

Experience within the charity or social care sector would be an advantage.

About Sense

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re better together

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/