Solutions Delivery Lead

DMS Digital group Ltd; Bolton; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Laptop & phone

Pension

Training & development

Career progression

Variety of technologies

Shape project delivery function

Job summary

DMS Digital Group Ltd, based in Bolton, seeks a Solutions Delivery Lead to bridge Sales and Operations. You will own projects from sales handover to successful delivery, coordinating with customers, suppliers, engineers and internal teams on site surveys, documentation and planning.

This role requires hands-on delivery planning, risk identification and clear delivery plans to ensure projects run smoothly. You will be the central contact during planning and implementation, ensuring all

Qualifications

• Experience planning and coordinating technical projects.
• Strong customer-facing communication skills.
• Experience conducting site surveys and requirements gathering.
• Ability to create professional project documentation.
• Good understanding of networking and infrastructure concepts.
• Excellent organizational and planning abilities.
• Ability to manage multiple projects simultaneously.
• Strong attention to detail.
• Full UK Driving Licence.

Responsibilities

• Take ownership of projects from sales handover to delivery.
• Collaborate with sales, customers, suppliers and engineers to surveys and requirements.
• Develop project plans, scopes, schedules and delivery programmes.
• Identify risks, dependencies and installation challenges.
• Ensure projects are fully prepared before deployment.
• Attend customer meetings and site visits; manage expectations.

Job description

Join One of the North West's Leading Technology Providers

The DMS Digital Group Ltd delivers innovative technology solutions to schools, colleges and businesses across the UK.

From Managed IT Services and enterprise networking through to CCTV, AV, print and communications, we help organisations transform the way they work through a single trusted technology partner.

As our project portfolio continues to grow, we are seeking a technically minded Solutions Delivery Lead to bridge the gap between Sales and Operations, ensuring projects are planned, coordinated and delivered to the highest standards.

This is a fantastic opportunity for an experienced individual with a background in IT infrastructure, networking, CCTV, AV or technical project delivery who wants to play a key role in the successful delivery of varied and exciting projects.

The Role

Reporting directly to the Service & Operations Director, you will take ownership of projects from the point of sales handover through to successful delivery.

You will work closely with our Sales Team, customers, suppliers, engineers and operational teams to ensure every project is correctly surveyed, documented, planned and coordinated before implementation begins.

This is not a desk-based administration role. We are looking for someone who enjoys visiting customer sites, understanding technical requirements, identifying risks and creating clear delivery plans that set projects up for success.

You will become the central point of coordination between Commercial and Operations, ensuring projects are fully prepared before engineers arrive onsite.

Key Responsibilities

Project Planning & Coordination

• Take ownership of projects following commercial sign-off and handover.
• Assist Project Manager with conducting customer site surveys and requirements gathering.
• Produce detailed Scope of Works and Orders of Works documentation.
• Develop project plans, schedules and delivery programmes.
• Work with project manager to identify risks, dependencies and installation challenges.
• Ensure projects are fully prepared before deployment begins.

Customer Engagement

• Attend customer meetings and site visits.
• Build strong relationships with customers and stakeholders.
• Manage customer expectations throughout project delivery.
• Act as a key point of contact during the planning and implementation phases.

Technical Validation

• Review and validate technical requirements.
• Ensure networking, power, connectivity and infrastructure requirements are understood.
• Coordinate with specialist teams and suppliers.
• Support solution design validation where required.

Delivery Management

• Monitor project progress against agreed milestones.
• Escalate issues and risks proactively.
• Ensure a smooth transition into support and service delivery teams following completion.

Continuous Improvement

• Improve project handover processes between Sales and Operations.
• Help develop consistent delivery standards across the business.
• Support the continued growth of our project delivery capability.

Types of Projects

• Verkada CCTV & Access Control
• Enterprise Networking & Wi-Fi
• Meter Network Deployments
• Managed IT Services
• Structured Cabling
• Education Technology Solutions
• Multi-Technology DMSOne Deployments

No two projects are the same, making this an exciting role for someone who enjoys variety and ownership.

About You

You will likely come from a technical infrastructure, systems integration, networking or project delivery background and have experience coordinating or planning technology installations.

You may currently be working as a:

• Technical Project Manager
• Infrastructure Project Engineer
• Network Project Engineer
• Solutions Architect
• Technical Delivery Lead
• Deployment Manager
• Security Systems Project Manager
• CCTV Project Coordinator
• Installations Manager
• IT Project Engineer

Most importantly, you will be highly organised, technically aware and capable of bringing together multiple disciplines to achieve successful project outcomes.

Essential Skills & Experience

• Experience planning and coordinating technical projects.
• Strong customer-facing communication skills.
• Experience conducting site surveys and requirements gathering.
• Ability to create professional project documentation.
• Good understanding of networking and infrastructure concepts.
• Excellent organisational and planning abilities.
• Ability to manage multiple projects simultaneously.
• Strong attention to detail.
• Full UK Driving Licence.

Desirable Experience

• Verkada CCTV and Access Control.
• Education sector projects.
• Managed IT Services.
• Enterprise networking.
• Structured cabling deployments.
• Audio Visual installations.
• Systems integration projects.
• Project management qualifications.

Location & Travel

This role is based from our Bolton Head Office and will primarily support projects across the North West.

However, DMS operates nationally and applicants must be willing to travel throughout the UK when required. Occasional overnight stays will form part of the role depending on project location and customer requirements.

A company vehicle or vehicle allowance will be provided.

What We Offer

• Company vehicle or vehicle allowance
• Laptop and mobile phone
• Pension scheme
• Ongoing training and development
• Career progression opportunities
• Exposure to a wide variety of technologies and projects
• Opportunity to help shape a growing project delivery function

Why Join DMS?

This is a unique opportunity to join a growing technology group where you will have genuine ownership and influence over how projects are delivered.

Working directly with senior leadership, you will play a key role in the successful delivery of projects spanning IT, Networking, Security, AV, Print and Education Technology solutions throughout the UK.

If you enjoy working with customers, solving problems, planning successful projects and making things happen, we'd love to hear from you