Solutions Co-ordinator

Acora; Norwich; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Your birthday off

Company Pension

Private medical

Gym membership

Cycle to work scheme

Endless learning opportunities

Job summary

Acora is seeking a Solutions Co-ordinator in Norwich to support Sales and Marketing day-to-day operations, ensuring customer needs are met and opportunities are followed up effectively. You will help maintain CRM data, prepare proposals, and coordinate service delivery for a smooth customer experience.

The role focuses on administering processes, supporting account plans, and coordinating cross-functional activities with internal teams to drive engagement and satisfaction.

Qualifications

• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Proactive problem-solving approach.
• Familiarity with CRM systems and pipeline management.

Responsibilities

• Provide administrative support to Solutions and Marketing Team.
• Assist with the creation, tracking, and follow-up of sales opportunities and proposals.
• Maintain regular communication with customers to ensure satisfaction and engagement.
• Identify opportunities to cross-sell or upsell additional services.
• Assist in planning and supporting account plans.
• Ensure customer orders and service cases are complete and accurate before handover.
• Liaise with internal departments to coordinate service delivery and resolve queries.
• Support the onboarding of new customers, ensuring a smooth and professional experience.
• Help maintain internal documentation, CRM, knowledge bases, and process guides.
• Coordinate scheduling of meetings with agendas and follow-ups.
• Participate in training and development to build product knowledge.

Skills

Organisational skills

Time management

Written and verbal communication

Problem-solving

Reporting and documentation

CRM systems & pipeline management

Sales processes

Tools

CRM software

Job description

Job Title: Solutions Co-ordinator

Engagement: Full-time, permanent

Location: Norwich

Working hours: 08:50 - 17:40

Salary: Up to £30,000

About the role

The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.

What you’ll do

• Provide administrative support to Solutions and Marketing Team
• Assist with the creation, tracking, and follow-up of sales opportunities and proposals
• Maintain regular communication with customers to ensure satisfaction and engagement
• Identify opportunities to cross-sell or upsell additional services
• Assist in planning and supporting account plans
• Ensure customer orders and service cases are complete and accurate before handover
• Liaise with internal departments to coordinate service delivery and resolve queries
• Support the onboarding of new customers, ensuring a smooth and professional experience
• Help maintain internal documentation, CRM, knowledge bases, and process guides
• Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
• Participate in training and development activities to build product and process knowledge

What you’ll bring

• Strong organisational, time‑management skills and attention to detail
• Excellent written and verbal communication
• Proactive approach to problem‑solving
• Competent in producing reports, presentations, and structured documentation
• Ability to work under pressure and meet deadlines
• Process‑driven mindset with ability to follow structured workflows
• Understanding of end‑to‑end sales processes and sales cycles
• Familiarity with CRM systems and pipeline management
• Knowledge of quoting, proposal creation, and contract processes
• Basic awareness of marketing–sales alignment (lead management, campaigns, events)
• (Desirable) Knowledge of IT / Managed Services environments

What we offer

• 25 days leave + bank holidays
• Your birthday off
• Company Pension
• Private medical
• Gym membership
• Cycle to work scheme
• Endless learning opportunities

Who we are

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

Our values

• #1 Be the best you can be
• #2 We do what we say
• #3 Together we win

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora Group

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.