Solutions Architect - EMEA (Remote)

Careers at Drata; United Kingdom; Remote; GBP 73,000 - 91,000; Full time

Job summary

An innovative firm is seeking a Solutions Architect to join their Customer Success Group. This role involves being a customer-facing technical expert who ensures clients fully understand the platform's capabilities. You will work closely with various teams to drive security readiness programs and create best practices for complex integrations. Your expertise will help build trust with clients and empower internal teams, ensuring a best-in-class customer experience. If you have a passion for technology and customer success, this is the perfect opportunity to make a significant impact.

Benefits

Supplemental Health Benefits

Learning & Development stipend

Flexible Time Off

16 Weeks Paid Parental Leave

Work from home allowance

Qualifications

• Strong partnerships with strategic customers for technical implementation.
• Experience translating complex requirements into scalable solutions.

Responsibilities

• Drive customer retention and expansion through technical expertise.
• Lead customer interactions with security and compliance teams.

Skills

REST APIs

JSON

Customer-facing experience

Communication skills

Technical troubleshooting

Education

8+ years of post-sales experience

Experience in B2B SaaS

Tools

Desktop applications

Windows

Mac

Linux

Job description

As a Solutions Architect at Drata, you are a customer-facing technical expert for the world’s most advanced security and compliance automation platform. SAs execute within the Customer Success Group, as an integral part of the Customer Success group, to ensure customers thoroughly understand how the Drata platform works and what its capabilities are. You will also work closely with Engineering and Product Management to drive fast and smooth security readiness programs, create and deliver best practices for a broad range of complex integrations and APIs, and advocate on behalf of customers’ needs for a rapidly growing platform. You’ll build trust and empathy with Drata’s customers as you help connect their infrastructure, diagnose and remediate gaps, and advise them toward a continuous and self-sufficient compliance posture. You will also build that same trust with and empower internal-facing teams to support Drata customers and continue our best-in-class customer experience.

What problems you’ll solve:

• Drive the retention and expansion of Drata customers through technical expertise and thought leadership
• Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
• Increase knowledge resources and improve communication of basic functional and technical concepts, to make our customers and all of Customer Success more self-sufficient
• Reduce the number and frequency of engineering escalations through technical remediations and explanations to other Customer Success teams and customers

What you'll do as a Solutions Architect:

• Develop strong partnerships with a range of high touch and strategic customers to own their end-to-end technical implementation on Drata
• Translate complex and ambiguous business and technical requirements to deliver a combination of bespoke, scalable, and configurable solutions that extend Drata’s capabilities, reinforce best practices, and ensure the proper long-term integration of Drata into your customers’ GRC ecosystems
• Serve as one of the company’s technical experts on Drata’s entire platform, covering third-party integrations, APIs, desktop apps, logging, database architecture, scripting, documentation, and how-to videos
• This will include deeper specialization in certain functional areas as customer and business needs dictate, including identity, SSO, and user access providers; cloud and hosted infrastructure; version control systems; CI/CD pipelines; ticketing and SDLC tracking platforms; MDMs and EDRs; security training providers; CSPMs and vulnerability scanners; multiple HRIS and background check providers; and others
• Lead customer interactions with CEOs, CTOs, CISOs, IT directors, and other security and compliance teams to ensure a clear path toward achieving success with multiple security, governance, risk, and compliance frameworks
• Execute, test, and deploy customizations, configurations, and data migrations to extend Drata’s capabilities
• Develop custom code and internal applications to reduce manual tasks and bridge the gap between current platform functionality and the upcoming roadmap
• Participate in UAT sessions with Product Management to identify issues and contribute real-world use cases before features are shipped to production

How you’ll contribute to the Customer Success Group:

• Build and deliver a full picture of your customer’s technical profile as part of regular QBRs, including new data visualizations and self-service reporting takeaways that highlight technical usage and areas for improvement
• Improve the process for staging, reproducing, and documenting platform behavior and customer issues to lead to quick resolutions, bug tickets, and new feature requests
• Proactively identify trends and gaps across certain customer segments, and advocate for missing features and upsells to drive platform stickiness
• Support cross-functional teams in demonstrating Drata’s value by broadly sharing learnings on current product features and behavior via technical documentation and enablement sessions, helping implement new discovery and onboarding processes, and solutioning best practices for unique and varying technical configurations
• Serve as an escalation pathway for complex troubleshooting and issue resolution across specific customer segments
• Mentor other Solutions Architects, Technical Support Representatives, and Implementation Managers to grow their skills and experience

What you'll bring:

• 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent position, ideally in B2B SaaS
• Customer-facing experience required
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux devices (including Chrome OS)
• Extensive experience with REST APIs and JSON
• Exceptional verbal and written communication skills, and comfort with leading (potentially solo) presentations, training, and debugging sessions with varied technical and business users at all levels of the customer organization
• Past experience working hand-in-hand with Sales, Sales Engineering, Customer Success, and Partner Integration teams
• A demonstrated track record of trust and influence with Product Management, Engineering, QA, and Security teams
• Supplemental Health Benefits Offered
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected range of On-Target Earnings for this role is GBP £73,400 - £90,700 , subject to change.

A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

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