Solutions Architect

Thrive; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Thrive is seeking a senior Solutions Architect to support sales with technical expertise, participate in customer meetings and lead architecture discussions. The role requires deep experience across Microsoft 365, security, virtualization, hybrid cloud and networking to design scalable solutions.

You will collaborate with engineering and operations to keep service descriptions up to date and help win complex opportunities.

Qualifications

• 5+ years of experience designing and implementing infrastructure solutions.
• Experience with a Managed/Cloud Service Provider in a Solutions Architect role.
• Ability to engage customers and translate technical concepts for non-technical audiences.
• Hands-on experience with private/public cloud, Windows/Linux, and networking.

Responsibilities

• Provide direct technical support to sales executives and leadership.
• Lead technical discussions with clients and present Thrive solutions.
• Collaborate with operations and engineering to stay current on service capabilities.
• Create documentation and diagrams for solution completeness.

Skills

Communication skills

Customer service

Presentation skills

Technical storytelling

Tools

Microsoft 365

VMware/Hyper-V

Windows/Linux

Hybrid Cloud

Networking

Disaster Recovery

Backup Solutions

Cyber Security (MDR/EDR)

Job description

Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.

Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!

Position Overview

The Solutions Architect – is a senior technical position within Thrive. This position serves as a technical resource for sales efforts of Sales Executives and Sales Leadership.

• Duties include direct technical support to sales executives, direct customer involvement on complex sales opportunities, validation of all sales orders, ongoing enhancement of service and product descriptions, and interfacing with operations and engineering teams to keep up to date on all new service capabilities.
• Local / regional technical resource providing technical support to Sales Executives via direct customer interaction
• Participate in customer meetings and lead technical discussion. Present Thrive solutions to various levels within a client’s organization, up to CIO level.
• Become a trusted advisor to prospects and customers to solve both business and technical challenges
• Interface with internal teams, providing feedback on key areas of customer focus and areas of concern
• Create documentation, including diagrams and technical specifics, to ensure completeness and supportability of solutions
• Prioritize areas of focus by reviewing sales pipelines with supported sales reps and sales managers
• Participate in customer-focused seminars, tradeshows, events, presentations, technology roadmap reviews and training.
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.
• Provide ongoing product technical training to the Thrive direct sales organization and channel partners.

• Experience working at a Managed/Cloud Service Provider in a Solutions Architect or comparable role, collaborating with clients, and working alongside the sales team
• 5+ years’ experience with the design and implementation of a broad range of infrastructure solutions, such as:
• Microsoft 365
• Cyber Security Solutions (MDR/EDR/Vulnerability Scanning/Etc.)
• VMware/Hyper-V
• Windows / Linux
• Hybrid Cloud Services (Private, Azure, AWS, Google, etc.)
• Networking
• Disaster Recovery
• Backup Solutions
• Excellent communication skills and customer service skills
• Ability to articulate technical information and convey to a broad audience