Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation

JR United Kingdom; Warrington; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the SaaS industry is looking for a Solution Engineer (Adoption) to join their Adoption team. The role involves customer care and onboarding clients to ensure successful adoption of their solutions. The ideal candidate will have SaaS experience, preferably with CcaaS. This hybrid position is based in Warrington and requires client visits for effective support.

Qualifications

• Over 1 year of experience in SaaS support or implementation roles.
• Preferably with CcaaS experience as a vendor or user.

Responsibilities

• Assist clients via email, webchat, and phone with product usage questions.
• Support post-go-live activities during onboarding to ensure client success.
• Deliver SMB onboarding projects from design to go-live.

Skills

Customer Care

Onboarding

SaaS Support

Collaboration

Job description

Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation, Warrington, Cheshire

Client:

MaxContact

Location:

Warrington, Cheshire

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

About the Job

Our Adoption team, part of the Customer Success Team, manages the onboarding and configuration of our customers' solutions, ensuring successful adoption and ongoing support throughout the customer lifecycle. The role involves Customer Care (Support) and Onboarding (Implementation) to help clients achieve their success outcomes.

This is a hybrid role based in Manchester, requiring customer visits.

We seek individuals with over 1 year of experience in SaaS support or implementation roles, preferably with CcaaS experience as a vendor or user.

Key Responsibilities

• Assist clients via email, webchat, and phone with product usage questions.
• Support post-go-live activities during onboarding to ensure client success and feature adoption.
• Deliver SMB onboarding projects focusing on discovery, design, build, testing, and go-live, with appropriate training and development.
• Collaborate across teams within the company to deliver excellent customer experiences.