Solution Architect (UK)

Nexcess; Guildford; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Pension contribution

28 annual leave days

Work from anywhere 10 days after prob.

Office lunches

Mobile phone allowance

Casual dress

MacBook Pro + peripherals

AirPods headset

Job summary

Servers.com, part of Nexcess, is seeking a Solution Architect to join our Guildford-based team. You will work with enterprise customers across gaming, finance, ad-tech, and more to design hybrid cloud and bare-metal infrastructure solutions.

You will translate business needs into scalable architectures, conduct technical discovery, support onboarding, and contribute to product roadmap while collaborating with sales, engineering, and product teams.

Qualifications

• Strong understanding of IT infrastructure (cloud, on-prem, hybrid).
• Experience with cloud platforms (AWS, Azure, GCP).
• Confident presenter with customer-facing experience.
• Knowledge of networking, security, and system architecture.
• Ability to design scalable, reliable, and cost-effective solutions.
• Ability to create technical documentation and architecture diagrams.
• Ability to explain complex technical topics to non-technical audiences.
• Strong collaboration with sales, engineering, and product teams.
• Customer-focused mindset with a problem-solving approach.
• Ability to manage multiple opportunities in parallel.

Responsibilities

• Overall solution design and product selection.
• Technical discovery: engaging with customers to capture requirements and assess opportunities and limitations.
• Support the sales team during onboarding of new customers.
• Deliver technical presentations, demos, and screencasts to sales and customers.
• Report to product management on improvements for the roadmap.
• Coordinate with vendors and supply chain managers on stock and deployment timelines.
• Learn about new hosting infrastructure products and technologies.
• Work in Guildford at least 4 days a week; travel to customer sites and events as needed.

Tools

Terraform

Baremetal hardware

Customer-facing experience

Networking, security, architecture

Cloud platforms (AWS, Azure, GCP)

Job description

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Servers.com – Solution Architect

Job Title

Solution Architect

Working Hours/Arrangements

40 hours per week (9am to 6pm, including one hour of unpaid break)

Mondays to Thursdays - office based; Fridays - Work from home.

Location

Guildford office - 2000, Cathedral Square, Cathedral Hill, Guildford GU2 7YL, United Kingdom

Reporting to

Omar Reid, Solution Architect Team Lead

Job brief

We are looking for a Solution Engineer to join our Solution Architect team at Servers.com to work with our present and future customers from the different industries: gaming, finance, ad-tech, etc. You will understand their challenges, assist them with the infrastructure design and help the customers progress into the hybrid cloud and bare metal cloud infrastructure.

Responsibilities

• Overall solution design and product selection;
• Technical discovery: working closely with the customer, arranging the requirements, figuring out the opportunities and the limitations;
• Supporting the sales team during onboarding of potential new customers;
• Technical presentations, demos, screencasts to sales and customers;
• Reporting to the product management team about what improvements should be made to our product roadmap;
• Managing stock availability and deployment timelines together with the vendors and the supply chain managers;
• Learning about new products and technologies in the hosting infrastructure industry;
• Working in Guildford at least 4 days a week, as well as during business trips to customer sites and sales events.

Experience/qualifications/skills

• Strong understanding of IT infrastructure (cloud, on-prem, hybrid);
• Experience with cloud platforms (AWS, Azure, GCP);
• Confident presenter with customer-facing experience;
• Knowledge of networking, security, and system architecture. VLAN, RAID, CPU and hardware design, IP networking, IP routing and BGP;
• Ability to design scalable, reliable, and cost-effective solutions;
• Ability to create technical documentation and architecture diagrams;
• Ability to explain complex technical topics to non-technical audiences;
• Confident presenter with customer-facing experience;
• Strong collaboration skills with sales, engineering, and product teams;
• Customer-focused mindset with a problem-solving approach;
• Ability to manage multiple opportunities in parallel;

Nice-to-have requirements:

• Terraform: Hands-on experience in writing infrastructure-as-code (IaC) templates for automating resource deployments;
• Already working as a Solution Architect;
• Experience with baremetal servers hardware;
• Basic scripting;

Location

You will need to be able to get to our Guildford-based office 4 days per week.

Working Hours/Arrangements

40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays - office based; Fridays - Work from home.

Flexible-working will be considered (2 WFH days a week) following completion of probational period.

We offer:

• Private healthcare - Once probation period is passed.
• Embrace parenthood with 18 weeks generous paid leave after completion of 15 months' 'continuous service'.
• Pension contribution - 5% of the salary.
• 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales.
• 10 days working from anywhere in the world following completion of probationary period on a pro-rata basis.
• Office Lunches - Deliveroo to the value of £14 each day.
• Mobile phone bill paid to the value of £80 (subject to BiK taxation).
• Casual dress code.
• Use of Apple MacBook Pro laptop - Mouse and Keyboard.
• AirPods Headset.

Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.