Software Supportability Manager

Abatec Recruitment; West of England; On-site; GBP 80,000 - 100,000; Full time

Job summary

Abatec is recruiting a Software Supportability Manager to join our client’s Through Life Support Engineering team, supporting defence programmes in the UK. Based in Bristol with onsite work 2/3 days per week, you will lead IPS activities across hardware, software, firmware, data and networks, developing maintainable support concepts and future capabilities.

You will engage with stakeholders, manage requirements, drive process improvements using in-service data, and ensure deliverables meet

Qualifications

• Bachelor's degree in engineering or closely related discipline.
• Experience in supportability engineering within a regulated industry.
• Understanding of hardware, software, firmware, data and network infrastructure solutions for defence products.
• Experience owning deliverables from requirements through completion.
• Experience using in-service data to assess support solutions and drive improvements.
• Ability to organise stakeholder meetings and drive projects forward.
• Understanding of systems engineering principles (requirements, integration, verification, validation).

Responsibilities

• Lead the Software Support discipline and ensure IPS activity quality throughout the programme lifecycle.
• Collaborate with the customer to understand requirements and develop support solutions.
• Plan, implement and manage improvements to digital assets, services, processes and systems.
• Lead working groups with stakeholders and industry partners.
• Analyse service reports and in-service data to identify improvements.
• Support capture and management of requirements for future capabilities and support services.
• Provide input on software and cyber-related matters for IPS Element Plans.
• Define software maintenance concepts and through-life support solutions with stakeholders.
• Develop software support requirements and ensure they are incorporated into system design.
• Support software reliability and obsolescence assessments and technology refreshes.
• Prepare Software Maintenance Analysis Reports and related documents.
• Maintain customer relationships and ensure deliverables meet agreed requirements.

Skills

Software supportability

Systems engineering

Requirements management

Stakeholder management

Data analysis

Education

Bachelor's degree in engineering

Job description

Security Cleared | Software Supportability Manager | £90k | Bristol | onsite 2/3 days p/week

Abatec is recruiting a Software Supportability Manager to join our client's Through Life Support Engineering team, supporting engineering programmes within the defence sector.

Working within an Integrated Logistics Support (ILS) team, you will develop and deliver support solutions for products, systems and equipment, with a particular focus on hardware, software, firmware, data and network infrastructure.

Applicants must be sole UK nationals and eligible for Security Clearance.

As a Software Supportability Manager, you will:

• Lead the Software Support discipline, ensuring the quality of Integrated Product Support (IPS) activities throughout the programme lifecycle.
• Work closely with the customer to understand requirements, define problems and develop appropriate support solutions.
• Plan, implement and manage improvements to digital assets, services, processes and systems.
• Lead working groups involving stakeholders and industry partners.
• Analyse service reports and in-service data to identify improvements.
• Support the capture and management of requirements for future capabilities and support services.
• Provide specialist input on software and cyber-related matters, contributing to programme IPS Element Plans.
• Define software maintenance concepts and through-life support solutions in collaboration with stakeholders.
• Develop software support requirements and ensure these are incorporated into system design.
• Support software reliability and supportability activities.
• Assess software obsolescence and identify technology refresh requirements.
• Prepare Software Maintenance Analysis Reports, Software Support Analysis Reports and Software Support Case Reports.
• Maintain effective customer relationships and ensure deliverables meet agreed requirements.

Our client requires a Software Supportability Manager with:

• A bachelor's degree in engineering or a closely related discipline.
• Relevant supportability engineering experience within a highly regulated industry, such as aerospace, nuclear, maritime, infrastructure, or oil and gas.
• A good understanding of integrated hardware, software, firmware, data and network infrastructure solutions for defence products.
• Experience taking ownership of support deliverables from initial requirements through to completion.
• Experience investigating and assessing support solutions using in-service data and developing verifiable process improvements.
• The ability to organise stakeholder meetings, gather relevant information and drive projects and solutions forward.
• An understanding of systems engineering principles, including requirements management, integration, verification and validation.

Desirable experience includes:

• Supportability engineering within the UK defence industry.
• Support, service or process design within a highly regulated environment.
• Knowledge of UK defence products and common in-service or supportability issues.
• An understanding of the wider supportability challenges and trade-offs faced by UK defence customers.