Software Support Internship

NCR Atleos; Dundee; On-site; GBP 12,000 - 16,000; Full time

Job summary

NCR Atleos in Dundee, Scotland invites a Software Support Intern to join our global teams. You will assist with troubleshooting software-related issues, support customers and internal teams, and help deliver excellent service experiences.

The role emphasizes documenting incidents, working with support engineers, testing and validation, and collaborating with development and product teams. Ideal for students studying Computing or IT who plan to return to university after the internship.

Qualifications

• Pursuing Computing/IT/Software Engineering studies.
• Return to university after internship.
• Strong technical aptitude and problem solving.
• Customer-focused mindset and strong communication.

Responsibilities

• Assist with troubleshooting software-related issues
• Work with support engineers to diagnose and resolve problems
• Document incidents and solutions
• Analyse recurring issues and identify improvements
• Support testing and validation activities
• Collaborate with development and product teams

Skills

Troubleshooting

Customer support

Documentation

Analytical skills

Communication

Collaboration

Education

Computing/IT/Software Engineering student

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Software Support Internship

Location

Dundee, Scotland

Duration

12-week paid internship (May-August)

About The Role

Technology is more than building products, it's also about ensuring customers receive exceptional support. As a Software Support Intern, you'll help investigate technical issues, support customers and internal teams, and contribute to delivering excellent service experiences.

What You'll Do

• Assist with troubleshooting software-related issues
• Work with support engineers to diagnose and resolve problems
• Document incidents and solutions
• Analyse recurring issues and identify improvements
• Support testing and validation activities
• Collaborate with development and product teams

We're Looking For

• Students studying Computing, Information Technology, Software Engineering, or a related discipline
• Returning to university after the internship
• Strong technical aptitude
• Excellent problem-solving skills
• Customer-focused mindset
• Strong communication skills

What You'll Gain

• Real-world technical support experience
• Exposure to enterprise software environments
• Development of troubleshooting and analytical skills
• Experience working with global teams and customers

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.