Software Operations Administrator (Maternity Cover)

Westcoast Ltd; Theale; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Employee referral bonuses

Gym access at Theale

Job summary

Westcoast Ltd is seeking a Software Operations Administrator on a maternity cover basis. You will deliver essential operational and administrative support, processing Microsoft orders, managing licenses, and coordinating with internal teams to ensure timely order completion.

The role requires strong attention to detail, excellent organisational and communication skills, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• Previous Microsoft Open Licensing experience is desirable, but not essential.
• Previous administration experience is advantageous, but not essential.
• A good working knowledge of Microsoft Excel and Outlook.
• The ability to adapt to changing priorities and manage your workload effectively during busy periods.
• Exceptional attention to detail and accuracy.
• Strong written communication, grammar and numerical skills.
• Excellent organisational and time management skills.
• A self-motivated, proactive approach with a willingness to learn and develop.
• Strong interpersonal skills with the ability to build positive working relationships across teams and with customers.

Responsibilities

• Processing Microsoft orders accurately, maintaining a target of 99% order accuracy.
• Navigating and working across a variety of vendor portals.
• Setting up contracts and maintaining accurate internal records.
• Proactively chasing outstanding customer orders to ensure timely completion.
• Logging licence change requests and carrying out a range of administrative tasks.
• Managing customer order cancellations in a professional and timely manner.
• Responding to general order enquiries and communicating with customers via phone and email.
• Producing and maintaining backorder reports.
• Collaborating with Software Licensing Specialists and other Internal departments to ensure orders are completed successfully.
• Keeping your knowledge up to date with Microsoft software licensing programmes and processes.
• Reporting directly to the Head of Product.

Skills

Attention to detail

Organisational skills

Time management

Communication skills

Proactive learner

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Open Licensing

Job description

Westcoast Ltd is seeking a Software Operations Administrator on a maternity cover basis. You will deliver essential operational and administrative support, processing Microsoft orders, managing licenses, and coordinating with internal teams to ensure timely order completion.

The role requires strong attention to detail, excellent organisational and communication skills, and the ability to juggle multiple priorities in a fast-paced environment.