Software Installation and Support Engineer

Xerox Corporation; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Software Engineer to enhance electronic document management solutions. In this role, you will be responsible for delivering and installing software solutions while ensuring customer satisfaction through effective communication and support. Your expertise in project management and database systems will be crucial as you manage installations, provide training, and troubleshoot issues. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on how organizations manage their documents. This is an exciting opportunity to grow your career in a dynamic environment focused on sustainable solutions.

Qualifications

• 3+ years of experience delivering/installing software solutions.
• Strong communication skills and a passion for customer service.

Responsibilities

• Delivering EDM & related software solutions on time and budget.
• Training end users and providing ongoing support for software products.

Skills

Software Installation

Customer Communication

Analytical Skills

Project Management

Database Maintenance

Problem Solving

Education

Microsoft Qualifications (AZ-204)

Project Management Certification (PRINCE2)

Tools

TSQL

IIS

Job description

Country: United Kingdom

Department: SOFTWARE ENGINEERING

Date: Tuesday, February 11, 2025

Working time: Full-time

Ref#: 20034964

Job Level: Experienced

Job Field: SOFTWARE ENGINEERING

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Business Overview:
Specialise in electronic document management, providing the hardware, software, service and expertise that enables organisations to cut costs, improve efficiencies and become greener.

Purpose:
Supporting, delivering, managing projects, and providing training on EDM & related software solutions.

Key Responsibilities:

1. All aspects of delivering EDM & related software solutions to time, budget and quality. Including;
2. Carrying out installs - ensuring software installs are carried out to time, budget and quality while maintaining integrity of host environment.
3. Project management and customer communication.
4. Documentation.
5. Ensuring an effective transition to post-project system maintenance.
6. Documentation and demonstrations.
7. Training end users on EDM & related software solutions.
8. Providing support for EDM and related software products including database maintenance.
9. Ensure software and database support incidents are responded to within SLAs (time, budget and quality).
10. In-depth analysis and troubleshooting as well as root-cause analysis.
11. Quoting and designing core EDM product solutions.
12. Ensure proposed deliverables match customer expectations.
13. Technical problem solving, including working with customer IT providers to ensure appropriate platform provision.
14. Developing add-on additional business from customer engagements.
15. Identification and delivery of improvements to the software delivery and support processes.
16. Managing projects with external parties.

Essential Key Characteristics and Experience:

1. 3 years’ experience delivering/installing software solutions.
2. 3 years’ experience working on a Software Support desk.
3. 2 years’ experience working with database systems and writing TSQL queries.
4. 2 years’ experience of working with IIS to configure websites.
5. Passion for dealing with customers and resolving their issues.
6. Excellent communication skills, both written and verbal across a variety of stakeholders.
7. Proven logical and analytical skills.
8. Good team player, able to work effectively as part of the team and individually.
9. Good organisational and planning skills.

Desirable Key Characteristics and Experience:

1. Microsoft Qualifications (AZ-204), ideally with exposure to Microsoft server products and/or related IT / Computing qualifications.
2. Exposure to Electronic Document Management.
3. Project Management Certification such as PRINCE2.
4. Experience managing software or IT delivery projects.