Software Implementation Consultant

Scalable; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Software Implementation Consultant to enhance core systems for MSP businesses globally. In this pivotal role, you will manage multiple implementation projects, train users, and ensure system configurations align with partner needs. The ideal candidate will have a deep understanding of the MSP landscape, strong project management skills, and thrive in a remote work environment. This role offers the chance to make a significant impact while enjoying flexible work arrangements and opportunities for professional growth. Join a dynamic team that values collaboration and innovation in a fast-paced industry.

Benefits

Flexible/Remote Work

Performance Bonus

Progression Opportunities

Paid Gym Membership

Celebrations & Social Events

Access to HQ

Qualifications

• 5+ years of experience in the Managed Service Provider industry.
• Strong project management and communication skills are essential.

Responsibilities

• Manage implementation projects, ensuring seamless execution.
• Train stakeholders on system functionality and best practices.

Skills

Managed Service Provider (MSP) experience

Project Management

Analytical Thinking

Communication Skills

Organizational Skills

Time Management

Tools

PSA Systems

CRM Systems

Ticketing Systems

Job description

MSP Software Implementation Consultant - Candidates must have 5+ years experience within the Managed IT Service Provider industry.

• Location: Remote (UK & USA only)
• Employment Type: Full Time

About the Role:

As a Software Implementation Consultant, you'll play a critical role in delivering and optimising core systems like PSA, RMM, and reporting platforms for MSP businesses worldwide. By tailoring solutions to their unique business needs, you’ll drive measurable outcomes, enhance efficiency, and help partners achieve sustained success.

At the heart of this role is collaboration, innovation, and the drive to stay ahead in an ever-evolving industry. If you have MSP experience and thrive in a dynamic, fast-paced environment, this could be your perfect fit!

What You'll Be Doing:

• Manage multiple implementation projects from start to finish, ensuring seamless execution.
• Act as the primary contact, training stakeholders and end-users on system functionality and best practices.
• Deliver the system configurations to meet the partners needs while aligning with our best practices.
• Execution of project plans to ensure stakeholders achieve the defined ROI against the project.
• Configure, customise, and migrate data into core systems with precision.
• Align system configurations with partner needs and our best practices.
• Ensure clients achieve ROI through strategic project execution.
• Stay updated on system features, industry news, and vendor developments.
• Travel to partner sites and industry events (15 - 20% of the role).
• Contribute to the adaptation of our processes and frameworks to evolve our delivery.
• Stay up-to-date and enabled on all new and in-development latest systems functionality, industry news, and vendor developments to ensure partners utilise the most current features.

What You’ll Bring:

• Must have experience in the Managed Service Provider Industry: You’ve worked within an MSP for at least 5 years and understand its nuances.
• Tech Expertise: Familiarity with PSA, CRM, or ticketing systems within an MSP. Bonus points for experience in implementing and migrating core systems.
• Project Management Skills: Strong communication, organisational, and time management abilities.
• Problem-Solving Mindset: Analytical thinker with the ability to adapt in dynamic environments.
• Enjoy a Fast Pace: Ability to work in fast-paced environment, ever evolving.
• Comfort with Remote Work: You thrive in a remote working environment, collaborating effectively without the need for regular in-person interaction.

Benefits That Set Us Apart:

• Flexible/ Remote Work: Balance work and life from wherever you are.
• Performance Bonus: Your hard work doesn’t go unnoticed.
• Progression Opportunities: Grow your career in a forward-thinking company.
• Paid Gym Membership: Stay fit and focused with company support.
• Celebrations & Social Events: Join a culture that values teamwork and success.
• Access to HQ: Our modern office in Skelmersdale, offers parking and a refreshment fridge.

Why Join Us?

Joining us isn’t about ticking every box; it’s about the journey we take together. It’s about the experiences we share, the connections we build, and the innovative ideas we bring to life. We’re looking for passionate, driven individuals like you to challenge the status quo and think differently about the problems we solve.

If you’re passionate about the MSP industry, and would like to join our journey, we’d love to hear from you.