Software Implementation Consultant

Solas IT Recruitment; Maidenhead; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in software development seeks an experienced Implementation Consultant to enhance client engagement through tailored software solutions. This role focuses on project management, client communication, and delivering software that meets enterprise needs, providing critical support to ensure successful implementation and adoption.

Qualifications

• Proven experience in managing implementation projects independently.
• Strong working knowledge of SQL and data analysis tools.
• Demonstrated experience delivering multiple billable projects.

Responsibilities

• Lead implementation and configuration of enterprise software using project management methodologies.
• Deliver high-touch customer service and maintain strong client relationships.
• Identify and troubleshoot implementation issues.

Skills

Microsoft Office Suite

CRM platforms

SQL

data analysis

communication

problem-solving

Job description

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Implementation Consultant

We are seeking an experienced Implementation Consultant to join our professional services team, supporting enterprise clients through the successful delivery and adoption of complex software solutions. This role is critical in ensuring our customers achieve maximum value and operational efficiency through tailored system implementations, best-practice processes, and ongoing support.

Role Overview

Implementation Consultants serve as a key link between our technology and our customers. You will lead the implementation and configuration of enterprise software systems, working closely with client stakeholders to understand business needs, define scope, and deliver solutions that drive measurable outcomes. Your role will be instrumental in delivering a high level of customer satisfaction and long-term solution adoption.

Key Responsibilities

• Lead the implementation and configuration of enterprise software products using structured project management methodologies.
• Scope and estimate effort required for small- to medium-sized implementation projects.
• Deliver high-touch customer service, build strong client relationships, and maintain high satisfaction levels.
• Identify and troubleshoot implementation issues, escalating as necessary.
• Configure, test, and fine-tune multiple interacting system modules.
• Collaborate with client and third-party IT teams to manage data connectivity and integration (e.g., via API or file transfer).
• Develop an understanding of the software architecture and infrastructure to support technical discussions.
• Build subject matter expertise in the product suite and how it supports customers’ business processes.
• Provide project updates and risk assessments to management to ensure on-time delivery.
• Offer mentoring and basic training to new team members and clients during onboarding and deployments.

Qualifications

• Proven experience independently managing implementation projects.
• Proficient in Microsoft Office Suite, CRM platforms, Visio, and advanced Excel.
• Strong working knowledge of SQL and data analysis tools.
• Excellent written and verbal communication skills.
• Self-motivated with strong problem-solving and critical thinking abilities.
• Ability to prioritize tasks and manage competing deadlines in a high-paced environment.
• Confident in influencing stakeholders and driving decision-making without direct authority.
• Comfortable working both independently and collaboratively in a team-oriented setting.
• Demonstrated experience delivering at least five different types of billable projects.
• Ability to travel up to 25% as required.

This role follows a hybrid working model. Team members are expected to be in the office three days a week (Tuesday, Wednesday, and Thursday), with flexibility for remote work on other days.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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