Software Engineering Manager, SRE, Cloud Incident Response

Google; London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Software Engineering Manager to provide technical leadership and manage engineering teams across multiple projects. The role involves optimizing code, overseeing project goals, and ensuring high-quality customer outcomes while fostering collaboration across teams. The ideal candidate will have extensive experience in software development and technical leadership, along with a strong focus on incident response and customer satisfaction.

Qualifications

• 8 years of experience in software development.
• 3 years in a technical leadership role.

Responsibilities

• Manage engineers across multiple teams and locations.
• Participate in on-call rotations for Critical Incident Response.
• Build systems and tooling for incident management.

Skills

Software Development

Technical Leadership

Cloud Services

Incident Response

Education

Bachelor's degree

Master's degree or PhD in Computer Science

Job description

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Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
• 3 years of experience in a technical leadership role, overseeing projects, with 2 years in a people management or team leadership role.
• Experience with Cloud Services, Telemetry Systems, and Incident Response.
• Ability to work non-standard hours in an on-call rotation.

Preferred qualifications:

• Master's degree or PhD in Computer Science or a related technical field.
• Experience in a customer-focused role or as a Cloud Customer.
• Ability to work across organizational boundaries.

About the job

Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers. You not only optimize your own code but also ensure Engineers can optimize theirs. As a Software Engineering Manager, you manage your project goals, contribute to product strategy, and help develop your team. Teams work across various areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, and user interface design. Operating at scale and speed, our exceptional software engineers are just getting started — and as a manager, you guide the way.

With technical and leadership expertise, you manage engineers across multiple teams and locations, oversee a large product budget, and coordinate the deployment of large-scale projects internationally.

The Cloud Incident Response team aims to create a reliable experience for GCP customers by responding to and coordinating, mitigating, or resolving major incidents across GCP. The team develops processes, systems, and tools to deliver customer-focused mitigations for critical GCP incidents, involving work on tooling, systems, and processes.

Google Cloud accelerates digital transformation for organizations worldwide. We provide enterprise-grade solutions leveraging Google's cutting-edge technology and tools that enable developers to build sustainably. Customers in over 200 countries and territories trust Google Cloud to enable growth and solve critical business problems.

Responsibilities

• Participate in on-call rotations supporting Critical Incident Response.
• Focus on delivering high-quality customer outcomes and foster collaboration across GCP teams.
• Create training and processes for the incident management lifecycle, partnering with Cloud SRE UTLs and Cloud Support leadership.
• Build systems and tooling to enhance visibility, issue detection, and communication to customers and stakeholders.
• Identify and escalate risks in Cloud, reducing incident probabilities through strategic and tactical approaches.