Software Engineer, Site Reliability Engineering

Bet365careers; Stoke-on-Trent; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Bet365 is seeking a Site Reliability Engineer to strengthen system reliability and performance through strong engineering practices and observability. The role emphasizes incident resolution, service instrumentation with OpenTelemetry, and AI-native approaches to reduce toil and improve health.

You will implement automated solutions, build dashboards, and mentor colleagues while collaborating across functions to embed reliability in the SDLC. The role supports our hybrid work policy.

Qualifications

• Knowledge of SRE principles and reliability engineering practices.
• Experience creating and managing SLI/SLOs.
• Familiarity with current observability tools (Splunk, New Relic, Grafana, PagerDuty).
• Proficiency in shell scripting for automation.
• Experience with IaC and automation (Ansible, Terraform).
• Background in large-scale 24/7 enterprise environments.
• AI-native engineering using LLM platforms for observability and telemetry.
• Ability to build dashboards from telemetry data.
• Mentoring colleagues in new tech and practices.

Responsibilities

• Develop and maintain tooling to manage and improve system reliability.
• Automate manual tasks and reduce toil via automation/orchestration platforms.
• Write code to improve service reliability and observability (telemetry, APIs, tooling).
• Build dashboards with Grafana, Splunk, and New Relic across telemetry data.
• Contribute to live incident resolution and post-mortem analysis with remediation plans.
• Drive initiatives to improve system reliability and observability across the org.
• Maintain and administer monitoring and analytics toolsets.
• Mentor teammates on new technologies and practices.
• Collaborate with IT Operations to support critical tooling for business value.

Skills

SRE principles

Observability

Network/system monitoring

Shell scripting

IaC tooling

Ansible

Terraform

AI and LLM tooling

Incident response

Dashboards

Tools

Splunk

New Relic

Grafana

PagerDuty

Job description

As a Site Reliability Engineer, you will enhance system reliability, observability and performance through a strong engineering approach and assist with incident resolution and best practices.

Full-time

Closes 28/10/2026

You will have strong software engineering skills, approaching system reliability and observability as a software problem — protecting, providing for, and progressing the performance and availability of our critical systems.

Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with OpenTelemetry and improved logging practices.

You will leverage AI tools and LLM platforms in your daily work to reduce toil, drive autonomous operations, and optimise system health, while engineering automation and tooling for effective service management.

Collaboration is key, working across multiple functions to embed reliability and observability best practices throughout the software development life cycle. Your contributions will ensure our systems meet user demands and foster a culture of continuous improvement.

This role is eligible for inclusion in the Company's hybrid working from home policy.

Preferred Skills and Experience

Knowledge and experience of modern software development techniques and lifecycles.

Excellent knowledge of Site Reliability Engineering (SRE) principles, including the creation and management of effective Service Level Indicators (SLI's) and Service Level Objectives (SLO's) for reliability and customer satisfaction.

Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and PagerDuty.

Proficiency in shell scripting for automation and system management tasks.

Experience with Infrastructure as Code (IaC), automation and orchestration tools such as Ansible and Terraform.

Prior experience working in a large scale, 24/7 enterprise where system uptime and stability is of paramount importance to the business.

An AI-native engineering approach, with hands-on experience using LLM platforms and coding assistants to improve productivity and quality, and the ability to integrate AI-driven telemetry for advanced observability, predictive insights and root-cause analysis.

What you will be doing

Developing and maintaining tools that facilitate effective management of our systems, ensuring they are operationally efficient and resilient.

Working with automation and orchestration platforms to automate manual activity and reduce toil.

Writing and contributing to code that enhances the reliability and observability of services, including telemetry, operational APIs and tooling.

Building sophisticated dashboards using a range of telemetry data and dash boarding technologies like Grafana, Splunk and New Relic.

Actively participating in live incident resolution and post-mortem analysis, providing effective remediation strategies to improve overall system health and prevent future issues.

Driving initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.

Maintaining and administering existing monitoring and analytic toolsets.

Mentoring colleagues in use of new technologies or practices.

Working with IT Operations to provide and support the use of critical tooling that will enable increasing levels of value to the Business.

Hiring Statement

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.