Software Development Manager III, REX

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a skilled engineering manager to lead a team of Software Development Engineers. In this pivotal role, you will drive critical business initiatives and enhance customer experiences through effective team management and strategic vision. Your expertise in software development, project management, and leadership will be essential in navigating a fast-paced environment filled with ambiguity. Join a forward-thinking team dedicated to modernizing the delivery experience for millions of customers and making impactful contributions that resonate across the organization.

Qualifications

• 7+ years of engineering experience with a focus on team management.
• Strong knowledge of software development life cycle and engineering practices.

Responsibilities

• Manage a team of Software Development Engineers (SDEs) to achieve team goals.
• Define strategic vision and effectively communicate with stakeholders.

Skills

Engineering Management

Project Management

Analytical Skills

Software Development

Team Leadership

Communication Skills

Job description

Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products from across the company? The Recipient Experience (REX) team owns and builds customer-facing experiences which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Your solutions will provide the data needed to anticipate and resolve customer's questions before they are asked. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.

In this role, you will own a complete team of Engineers to drive & deliver critical business initiatives along with investing in building strategic technology blocks to enable / accelerate business growth. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate possesses a natural curiosity, sharp analytical skills and is excited to pioneer on behalf of customers. This role requires hands-on people management, project management skills, deep technical expertise, and excellent leadership skills to build a high self-motivated productive team. You will be responsible for collecting business and systems requirements from internal and external customers, defining your technical roadmap to deliver results and debottleneck business for both short & long term.

If you enjoy dealing with high ambiguity, complexity and people management, come join us!

Key job responsibilities

1. You independently manage a team of SDEs. You hire the right mix of SDEs to accomplish team goals. You are able to assess SDE performance. You are able to hire, develop and promote SDEs.
2. You define the strategic vision for your team, partnering effectively with customers and stakeholders.
3. You are independent in decision-making. You define clear goals and objectives.
4. Your team has an effective development process and consistently delivers software with minimal defects and system disruption.
5. You proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become roadblocks.
6. You communicate ideas effectively, both verbally and in writing, to all types of audiences.
7. You work successfully with customers, leaders, and other engineering teams. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (influence and build consensus).

About the team

The Recipient Experience team’s mission is to provide a transparent and flexible delivery experience that recipients love. REX-owned pages (Your Orders, Progress Tracker, Order Details, and Product Owner Page) and Notifications are highly visible and trafficked destinations. We are on a mission to modernize Amazon's post-purchase experience.

BASIC QUALIFICATIONS

1. 7+ years of engineering experience
2. 3+ years of engineering team management experience
3. 8+ years of leading the definition and development of multi-tier web services experience
4. Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
5. Experience partnering with product or program management teams
6. Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

PREFERRED QUALIFICATIONS

1. Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
2. Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.