Software and Systems Defect Coordination Engineer

Contechs; Warwick; On-site; GBP 39,000 - 55,000; Full time

Job summary

Contechs in West Midlands seeks a Software and Systems Defect Coordination Engineer on a contract basis in Gaydon. You will oversee timely identification, tracking and resolution of software and system issues across complex platforms, with a focus on process adherence and stakeholder reporting.

This role is not hands-on; you will drive actions, maintain defect registers, develop metrics and dashboards, and present KPIs to senior stakeholders, using PMO/Agile/Waterfall governance as appropriate.

Qualifications

• Experience with defect management processes and tools.
• Proficient in root cause analysis techniques.
• Ability to interpret and present KPIs and dashboards.
• Understanding of software integration principles.
• Excellent communication and stakeholder engagement.
• Strong attention to detail and process discipline.
• Experience with PMO or program governance.
• Familiarity with Agile and Waterfall delivery.

Responsibilities

• Oversee timely identification, tracking and resolution of defects.
• Ensure adherence to established processes and reporting.
• Drive actions and process changes based on KPIs.
• Maintain issue registers and tracking systems.
• Facilitate regular issue review meetings.

Skills

Issue management

Root cause analysis

Metrics dashboards

Software integration

Communication skills

Attention to detail

Governance frameworks

Agile & Waterfall

Issue registers

Facilitation

Education

Degree or equivalent experience

Job description

Position Title: Software and Systems Defect Coordination Engineer

Duration: Contract

Location: Gaydon

Based in West Midlands

£33.88 per hour (Inside IR35)

• *Applicants MUST have proof of immediate, on-going and valid eligibility, to work full time, and travel within, the UK*

Duties:

• This role, Software and systems defect coordination engineer, is responsible for overseeing the timely identification, tracking, and resolution of software and system issues across complex systems.
• While the role demands a high level of technical understanding, it is not hands-on in nature.
• The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to senior stakeholders.
• Key aspects of this role involves the ability to drive and prioritise actions and process changes based on clear KPIs around defect management with stakeholders across the company.
• Strong skills in developing metrics, dashboards and professional presentations are essential.

Skills:

• Strong knowledge of issue / defect management processes and tools.
• Proficiency in root cause analysis techniques and problem-solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed
• Experience working within structured project governance frameworks (e.g., PMO, programme teams). Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up

Education:

• Degree or equivalent experience