Soft Services Manager - Warehouse / Logistics

JDR Recruitment; Kettering; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Permanent position

5-6 cleaners per shift management

Large-scale warehouse environment

Job summary

JDR Recruitment is seeking a Soft Services Manager to oversee cleaning and soft facilities at a large warehouse in Kettering. You will manage the day-to-day cleaning operation and a team of 5-6 cleaners per shift to uphold high standards of cleanliness, health and safety, and service delivery.

The role is hands-on with strong leadership requirements, including rostering, performance management, and liaison with site management.

Qualifications

• Experience managing a cleaning, soft services, housekeeping or facilities team.
• Experience managing a team of cleaners in warehouse/logistics or large commercial environments.
• Strong leadership and people-management skills.

Responsibilities

• Manage day-to-day cleaning and soft services across the site.
• Lead a team of approximately 5–6 cleaners per shift.
• Allocate duties and ensure areas meet required standards.

Skills

People management

Team leadership

Rota management

Health & safety

Attention to detail

Communication

Job description

Soft Services Manager - Warehouse / Logistics

Salary: £40,000 per annum

Hours: Monday-Friday, 8:00am-4:00pm

Location: Kettering

Contract: Permanent

Industry: Warehouse / Logistics

Role Overview

We are seeking an experienced Soft Services Manager to oversee the cleaning and soft facilities services at a large, fast‑paced warehouse and logistics site in Kettering.

The successful candidate will be responsible for managing the on-site cleaning operation, including a team of approximately 5-6 cleaners per shift, ensuring high standards of cleanliness, health & safety and service delivery are consistently maintained.

This is a hands‑on management role, requiring someone who is confident managing people, coordinating workloads and maintaining high standards within a busy warehouse and logistics environment.

Key Responsibilities

• Manage the day-to-day cleaning and soft services operation across the site.
• Lead and manage a team of approximately 5-6 cleaners per shift.
• Allocate cleaning duties and ensure all areas of the site are maintained to the required standard.
• Monitor cleaning standards and carry out regular site inspections.
• Manage staff performance, attendance, timekeeping and conduct.
• Support recruitment, onboarding and training of cleaning staff where required.
• Manage cleaning schedules, rotas and staffing levels.
• Manage cleaning materials, equipment and stock levels.
• Ensure all cleaning activities are carried out in accordance with health & safety procedures.
• Deal with cleaning‑related issues or complaints and ensure they are resolved promptly.
• Work closely with the wider site management and warehouse operations teams.
• Complete regular audits and maintain accurate records and reports.
• Identify opportunities to improve cleaning standards, efficiency and service delivery.
• Ensure the team complies with company policies, procedures and site requirements.
• Manage and coordinate any additional cleaning requirements during busy periods or operational changes.

Requirements

• Previous experience managing a cleaning, soft services, housekeeping or facilities team.
• Experience managing a team of cleaners, ideally within a warehouse, logistics, distribution, industrial or large commercial environment.
• Strong people‑management and leadership skills.
• Experience managing rotas, attendance, performance and day‑to‑day team activities.
• High attention to detail with a strong focus on cleanliness and presentation.
• Good understanding of health & safety requirements within a workplace environment.
• Confident communicating with employees, management and site stakeholders.
• Strong organisational and time‑management skills.
• Ability to work effectively in a fast‑paced operational environment.
• Experience managing 5+ cleaners or a similar-sized team would be advantageous.

Working Hours

Monday to Friday, 8:00am-4:00pm.

Due to the operational nature of the site, the successful candidate must be prepared to work occasional evenings and weekends when site requirements demand it.

Package

• £40,000 salary
• Permanent position
• Monday-Friday working pattern
• Management responsibility for approximately 5-6 cleaners per shift
• Opportunity to work within a large‑scale warehouse and logistics environment

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.