Soft Services Manager

Mitie Group plc.; Oxford; Sur place; GBP 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

Virtual GP service

Salary Finance scheme

Choices lifestyle benefits platform

Additional holiday up to 5 days

Critical illness insurance

MiDeals discount platform

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

Mitie Matching Share Plan

Résumé du poste

Mitie Group plc. is seeking a Soft Services Manager to lead Security and Cleaning at Westgate Oxford. The role drives a high-performing, engaged team and a culture of accountability, excellence and continuous improvement.

You will shape strategy, embed Mitie One Code and Elevate principles, and collaborate with QHSE, ESG, H&S, HR to deliver aligned outcomes.

Qualifications

• Proven leadership experience in soft services with security/cleaning exposure.
• Demonstrated ability to manage budgets and drive performance.

Responsabilités

• Lead Security and Cleaning teams, foster high-performance culture.
• Translate strategy into delivery plans, align with goals.
• Own KPIs, SLAs and service standards, ensure safety/compliance.
• Build relationships with clients, contractors and stakeholders.
• Drive best-in-class service delivery and continuous improvement.

Connaissances

Leadership

People management

Stakeholder management

Data-driven

Communication

Planning

Formation

IOSH qualification

Description du poste

Reference: Better places, thriving communities.Soft Services ManagerLocation: Westgate OxfordContract: Full-time (40 hours, including weekends and flexibility as required)Salary: Up to 55,000Reporting to: Area Manager

About the Role

This is a high-impact leadership role responsible for driving a high-performing, engaged and customer-focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvement.

Key Responsibilities

• Leadership & People Management

  Provide visible, hands-on leadership to Security and Cleaning teams, fostering a high-performance, values-led culture.
  Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progression.
  Build a strong succession pipeline through coaching, mentoring and talent development.
  Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity goals.
  Champion Mitie One Code and Elevate principles, embedding them into everyday behaviours.

• Operational Leadership & Strategy

  Own and deliver best-in-class soft services through clear standards, governance and continuous improvement.
  Translate strategic objectives into operational delivery plans, aligning teams to wider business goals.
  Drive a proactive, data-led approach to performance using systems such as Merlin, Workplace+ and client reporting tools.
  Ensure consistent, compliant service delivery across all areas of the estate, both internal and external.

• Stakeholder Engagement

  Build strong, credible relationships with clients, contractors and stakeholders across the as a key representative for soft services, confidently leading audits, inspections and performance reviews.
  Collaborate with cross-functional teams (QHSE, ESG, H&S, HR) to deliver aligned outcomes.

• Performance & Compliance

  Take full ownership of KPIs, SLAs and service standards, holding teams accountable for delivery.
  Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British Standards.
  Proactively manage risk, including H&S, fire safety and operational compliance.

• Financial & Commercial Accountability

  Manage operational budgets (service charge and non-recoverable), ensuring cost-effective delivery without compromising quality.
  Identify efficiencies and value-add opportunities to enhance service delivery and asset value.

• Customer Experience & Innovation

  Champion a best-in-class guest experience through engaged, service-driven teams.
  Drive innovation in service delivery, sustainability and technology adoption.
  Continuously review and improve processes to enhance efficiency and experience.

What We’re Looking For

• Proven leadership experience in soft services, with Security and Cleaning experience desirable.
• A strong people leader with a track record of building high-performing, engaged teams.
• Commercially astute with experience, managing budgets, and driving performance outcomes.
• Confident communicator with strong stakeholder management skills.
• Data-driven mindset with experience using operational systems and performance metrics.
• Strong organisational skills with the ability to prioritise and lead in a fast-paced environment.
• IOSH qualification desirable.

Benefits

• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days’ holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology.
• Products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of 10,000!

Additional Information

We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We’re the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

Ref: Location:Oxford Employment:Full time Closing Date:16 November 2026