Soft Services Manager

Integral UK LTD; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a Soft Services Manager to oversee the management and delivery of soft services functions at a prominent Life Sciences facility in London. The role involves personnel management, compliance oversight, and strong stakeholder engagement to maintain high service standards. Ideal candidates will bring proven leadership skills, experience in facilities management, and the ability to adapt in a dynamic environment.

Qualifications

• At least 2 years of experience in soft FM.
• Strong people management experience.
• Experience in the life science sector is desirable.

Responsibilities

• Manage cleaning, porterage, helpdesk, and security personnel.
• Ensure compliance with health and safety legislation.
• Conduct routine internal audits and support external audits.

Skills

Leadership

Communication

Interpersonal Skills

Attention to Detail

Tools

CAFM Systems

Microsoft Office

Job description

Soft Services Manager, Blackfriars Bridge Road
Hours: 08:00 – 17:00 (Monday to Friday

Position Concept
To provide proactive customer focused management and delivery of all soft services functions at Synnovis Pathology Hub.

We are looking for a positive, experienced, client centric individual with great communicational, interpersonal and leadership skills. This role will be responsible for maintaining high standards across soft services within Integral’s TFM model.

Punctual and well presented, team enthusiast with excellent attention to detail.

Synnovis is a newly opened 9 story Life Sciences environment, bringing central London pathology into one place. Integrals are responsible for the Mechanical, Electrical, HVAC, Fabric related maintenance and reactive repair works, as well as Waste Management, Coffee vending, Cleaning, Porterage, Security.

Duties to include:
➢ People management of site dedicated cleaning, porterage, helpdesk and security personnel.
➢ Management of team working patterns and rotas. Overtime, Absences – Annual leave/ sickness. Responsible for arranging cover to ensure operations are always fully staffed.
➢ Robust waste stream management and reporting for Clinical, General, Recycling and Confidential waste compliance WTN.
➢ Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM – required for governance and performance review.
➢ Priorities workload in line with contractual SLA / KPIs in relation individual tasks.
➢ Subcontractor lead for relevant Soft Services led contracts, including but not limited to, lab coat laundry, waste stream (inc Clinical Waste), Occupational health and consumables.
➢ Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to.
➢ Regular review of onsite requirements and schedules to ensure team are enabled to adapt and conduct their roles to excellent standards. This includes cleaning schedules, daily duty refinements.
➢ Carry out routine internal audits and support stakeholders with external audits as required.

➢ Support Account Manager with strategic planning and innovation development to enhance services across service lines.
➢ Active input and collaboration in client governance meetings led by Account Manager.
➢ Handle and escalate situations proactively with customer sensitivity.
➢ Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks.

Personal Specification:
➢ Previous experience in soft FM (min 2 years)
➢ Proven People management experience
➢ Strong leadership skills – active motivator
➢ Life science sector knowledge (desirable)
➢ Strong literacy and numeracy skills
➢ Commercial and financial awareness
➢ Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint)
➢ H&S trained (iosh/ nebosh)
➢ Waste Management (clinical waste desirable)
➢ Experience of working on client (CAFM) management systems
➢ Ability to make effective decisions quickly, multitask and effectively prioritise workload
➢ Adaptable to changes in volume, patterns, and priority levels
➢ Capable of working under pressure

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties
required. At times it may be requested additional tasks/responsibilities are undertaken at Integral
Management request.