Soft Services Manager

Fareham Shopping; Fareham; On-site; GBP 33,000; Full time

Job summary

An exciting opportunity awaits to join a forward-thinking company as a Soft Services Manager. In this pivotal role, you will oversee security and cleaning operations at a prestigious shopping center, ensuring the highest standards of service delivery and compliance. You will lead a diverse team, manage client relations, and implement improvements to create a safe and welcoming environment. With access to extensive training and development opportunities, this role offers a pathway to career progression in a supportive and dynamic workplace. Join us and be a part of a team dedicated to excellence and customer satisfaction.

Benefits

Employee Assistance Programme

Wagestream

Auto Enrolment Pension

Cycle to Work Scheme

SIA & First Aid Training

Reward and Recognition Awards

Qualifications

• Experience managing teams in security and cleaning services.
• Knowledge of compliance, health & safety, and employment law.

Responsibilities

• Oversee and manage day-to-day security and cleaning operations.
• Ensure compliance with health & safety and operational procedures.

Skills

Team Management

Leadership Skills

Communication Skills

Problem Solving

Compliance Knowledge

Tools

Microsoft 365

Timegate

Zoho

Job description

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with ‘Wagestream’, and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Soft Services Manager (Security & Cleaning)

Status: Permanent, Full Time

Working Hours: 40 hours per week (average)

Salary: £32,933.43 per annum

Location: Fareham

Reporting to: Regional Operations Manager

Overview

An exciting opportunity has arisen to join Anchor Group Services at a prestigious Shopping Centre in Fareham.

The successful applicant will be responsible for overseeing the security and cleaning operations, ensuring the highest standards of service delivery, customer service, and compliance. Managing a diverse team, you will work closely with the Centre Management team to create a safe, clean, and welcoming environment for visitors, tenants, and staff.

Main Responsibilities:

• Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Ensure compliance with health & safety, GDPR, and operational procedures, including the management of Control Room operations, CCTV systems, and key control processes.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAs and KPIs are met.
• Support recruitment, staff development, and performance management, working closely with HR and senior management.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure a professional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.

Requirements

• Experience managing teams in security and cleaning services.
• Strong leadership and people management skills with the ability to develop teams.
• Excellent communication and presentation skills, with experience engaging clients and senior management.
• Ability to manage change efficiently while maintaining high service standards.
• Strong problem-solving skills and the ability to analyse and resolve operational challenges.
• Knowledge of compliance, health & safety, and employment law related to soft services management.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce management systems (Timegate, Zoho).
• Experience in recruitment, disciplinary processes, and risk assessment management.
• A flexible and adaptable approach with a strong sense of teamwork.
• Full 5-year checkable employment history.
• A valid frontline SIA Licence
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA & First Aid training at discounted rates, with financial support available’
• Auto Enrolment Pension
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

If you think you have what it takes,APPLY NOWand we’ll be in touch.