Soft Services Manager

PDA Search & Selection; Daventry; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a dynamic Soft Services Manager for a Food Distribution Depot. This pivotal role involves overseeing a large team responsible for cleaning, hygiene, security, and catering within a bustling environment. The ideal candidate will possess strong leadership skills and a background in facilities management, ensuring high standards and effective communication with both staff and clients. If you are passionate about delivering exceptional service and leading a dedicated team, this opportunity offers a rewarding career path with immediate start options.

Qualifications

• Strong experience in catering and facility management.
• Proven ability to manage a large team effectively.

Responsibilities

• Oversee a large team managing cleaning, hygiene, security, and catering.
• Ensure service standards are met and maintain effective communication.

Skills

Team Leadership

Customer Focus

Planning and Organisational Skills

Food Hygiene Audits

Health & Safety Legislation

Staff Recruitment and Training

Effective Communication

Experience in Facilities Management

Job description

Position: Soft Services Manager - Food Distribution Retail

Location: Daventry NN6 7GY

Salary: GBP33,000.00 (Depending on Experience)

Hours: 40 Hours per week

Job Purpose

Our client is a leading multi-service provider in the Facilities Management sector. They are recruiting for a Facilities Manager for a Food Distribution Depot. The Facilities Manager will be overseeing a large team who will look after the cleaning, hygiene, security and catering in the large staff restaurant within the Depot. The ideal candidate will be strong with catering and this is looking after a single site.

The Depot is a large site which holds several hundred staff who work in the Depot for the Retailer. The Facilities Manager will oversee a team of up to 50 staff. The Facilities Manager will be responsible for the effective management of the facilities management service for the Depot working in partnership with the Retail customer.

Key Responsibilities:

• Ensure all rotas are in place for hygiene, security and catering to cover the needs of the site, taking into account peak periods
• Ensure the specifications are being met on site and that the customer has a full understanding
• Monitor and review the service standards with the customer
• Ensure you communicate effectively with your staff regarding the specifications and ensure they are aware of any issues
• Ensure all audits are completed within the timescales given and review audit results within the timescale agreed with the customer
• Carry out all legislative food hygiene audits and daily checks
• Recruitment of hygiene, catering and security staff, welfare management, training and development
• Check all plant, equipment and machinery on site regularly and report on any defects / repairs required
• Hold a clear understanding of Health & Safety legislation and to be proactive in the reduction of onsite accidents
• Control the hours and stock budget for the site, ensuring to review the spend each week and address issues
• Maintain an effective working relationship with the retail customer, meet the customer daily and update them with relevant information
• Ensure that you complete and submit payroll / holiday and sickness forms within the given timescales
• Work with HR to effectively carry out disciplinaries and grievance hearings
• Monitor absence levels on site and engage with HR to reduce any ongoing absence issues
• Identify any training needs for Supervisors and staff

Skills Required:

• Ability to influence and gain commitment from the team and the customer to raise standards.
• Previous experience managing a large facility, preferably within food retail.
• Ability to demonstrate customer focus and the have daily meetings with the customer
• Effective communicator who can deliver messages and push back to the customer if required
• High level of planning and organisational skills
• Ability to demonstrate strong personal integrity and embed these values into your team
• Strong leadership style with a focus on supporting and developing employees through motivation and training
• Proved experience of managing people
• Experience within the cleaning / facilities industry

This role is working 40 hours per week & will include varying shifts including weekends as business needs require.

Ideal candidates will have a strong experience in Catering/ Facility Management and used to managing a large team.

An immediate start is available.

To apply for this role please submit your full CV to Andrew Bridges at PDA Search and Selection