Soft Services Lead: Operations & Partner Excellence

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager to oversee operational standards across the Royal London Asset Management portfolio in London. The successful candidate will implement best practices and ensure compliance with regulations while fostering relationships with service partners to provide exceptional customer service.

This role demands at least 10 years of experience in soft services management, strong problem-solving skills, and effective communication abilities. The position is on-site.

Qualifications

• Proven track record of problem solving.
• Ability to communicate technical subjects to non-technical customers and team members.
• Adept at managing the change process to a diverse group.

Responsibilities

• Manage high standard of operational soft services for RLAM.
• Develop and implement operational best practices.
• Foster relationships between various teams and service partners.
• Ensure supplier adherence to regulations and compliance.
• Implement a quality assurance framework, including audits.

Skills

Soft Services Management

Problem Solving

Communication Skills

Change Management

Education

10 years’ experience in Soft Services management

Membership of IWFM or AssocRICS and/or IOSH

National General Certificate in Occupational Safety and Health – NEBOSH accredited

Job description

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager to oversee operational standards across the Royal London Asset Management portfolio in London. The successful candidate will implement best practices and ensure compliance with regulations while fostering relationships with service partners to provide exceptional customer service.

This role demands at least 10 years of experience in soft services management, strong problem-solving skills, and effective communication abilities. The position is on-site.