Soft Service Facilities Manager (HQ)

Jones Lang LaSalle Incorporated; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Soft Service Facilities Manager to lead and inspire teams in delivering top-notch workplace services. This role focuses on enhancing the end-user experience, managing vendor relationships, and ensuring compliance with safety and health standards. You will be pivotal in driving operational excellence and fostering a collaborative environment. If you're passionate about service delivery and have a knack for leadership, this opportunity offers a platform to thrive in a dynamic setting while shaping a brighter future for workplace management.

Qualifications

• Proven leadership in managing site-based teams across multiple service lines.
• Strong vendor relationship and financial management skills.

Responsibilities

• Oversee workplace services like cleaning and waste management.
• Manage vendor performance and ensure client satisfaction.
• Drive improvements and maintain high service standards.

Skills

Leadership in site-based teams

Stakeholder engagement

Contract and team management

Vendor relationship management

Financial management

Microsoft Office proficiency

Communication skills

Project management

Technical background in building services

Job description

Soft Service Facilities Manager (HQ)

Soft Service Facilities Manager (HQ)

Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado hace 2 días job requisition id REQ404966

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

We support our people through professional growth, flexibility, and personalized benefits to manage life in and outside of work. We empower you to shape a brighter way forward so you can thrive both professionally and personally.

Job Summary:

Reporting to the Site Lead, the Site Operations Manager oversees workplace services such as Cleaning, Housekeeping, Mailroom, Reprographics, Waste management, and others. This role inspires onsite teams and service partners to innovate and improve, supporting the Site Lead as their deputy and representing our high standards of service delivery.

What this job involves:

• Lead and inspire the team, demonstrating a commitment to end-user experience.
• Manage workplace activities and vendor relationships.
• Be a visible point of contact for client colleagues and site occupants.
• Create and maintain first-class service provision.
• Support operational audits and develop improvement plans.
• Maintain high standards for the site's visual image.
• Drive ownership of workplace services and relationships.
• Ensure performance aligns with SLAs.
• Monitor vendor performance.
• Promote safety culture within the site.
• Ensure client satisfaction with workplace services.
• Support projects and act as the interface between clients and vendors.
• Assist with audits, compliance, and strategic development.
• Identify opportunities for improvement and cost efficiency.
• Support occupancy planning, legislation compliance, and budgeting.

Accountabilities:

• Operate in accordance with JLL and client processes.
• Participate in business continuity planning.
• Maintain proactive relationships with end-users.
• Support a collaborative working environment.
• Ensure safety and health standards are met.
• Manage service issues and performance reports.
• Implement operational initiatives and manage vendor performance.

Key Skills:

• Proven leadership in site-based teams across multiple service lines.
• Ability to work independently and positively impact operations.
• Excellent stakeholder engagement skills.
• Experience in contract and team management.
• Strong vendor relationship skills.
• Financial management and cost-saving experience.
• Proficiency in Microsoft Office.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple projects.
• Technical background in building services and maintenance preferred.

Personal Attributes:

• Customer-focused
• Excellent communicator
• Assertive
• Culturally aware and sensitive

If this description resonates with you, we encourage you to apply, even if you don’t meet all requirements. We’re eager to learn about what you bring to the table!