Social Welfare Law Benefits Caseworker

Citizens Advice Ltd; Rochdale; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice Ltd in Greater Manchester is recruiting a proactive caseworker to advise and assist clients, maximise income and resolve benefits and housing issues, with a focus on those affected by dementia. You will maintain an active client caseload, represent clients in appeals, liaise with health professionals, and record activity in our case management system.

The role may include home or outreach visits and network building across the region.

Job description

We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.

Working alongside trusted partners the post will involve:

Advising and assisting clients to ensure they receive their full benefit entitlements, maximise income, identify debts, housing issues and refer appropriately

Represent clients in benefit appeals and other benefit -related matters.

Maintaining and managing a client caseload

Liaising with other stakeholders, including health professionals, to enhance the quality of service.

Maintain accurate records of client work using our case management system.

We are looking for a highly-driven individual who has a can-do attitude, working on an exciting new project.

The caseworker will primarily be working with those impacted by dementia and their families. The role will involve promoting the service and network building across Greater Manchester

Advice & Casework

Provide an advice and casework service to a specialist level for clients across the Metropolitan Borough of Rochdale

Act for the client where necessary by representing, negotiating; drafting or writing letters / emails and telephoning

Ensure income maximisation through the take up of benefits, applications, grants and so on.

Provide holistic advice on issues integral to the case, ensuring appropriate referral to internal services or external agencies.

Make home visits / outreach visits as required.

Administration Reporting and Public relations

Maintain accurate and current case records to ensure continuity of casework, information retrieval, and statistical monitoring.

Ensure all client contacts and casework strictly adhere to team guidance, the office manual, and relevant quality standards.

Utilise IT systems for statistical recording, record keeping, and document production.

Produce regular reports, in line with service performance targets, detailing the progress toward aims, objectives, and outcomes.

Maintain an up-to-date library of reference material and case law.

Liaise with and represent the service on outside bodies, including statutory and non-statutory organisations, as required.

Research and campaigns

Assist with research and campaigns work by providing information about clients’ circumstances through the appropriate channel.

Professional and personal development

Keep up to date with legislation, policies and procedures and undertake appropriate training.

Work with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.

Take an active role in the preparation of regular meetings, taking a lead on your own development.

The business is a fast-moving organisation and therefore any colleagues duties may be varied from time to time. The post holder accepts that they may be required to work flexibly and undertake any other work or duties as may reasonably be required, within the scope of and commensurate to the nature of the post.

This job description does not constitute terms and conditions of employment. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.

See the job pack here:

https://docs.google.com/presentation/d/1GGxzoPOXfFS7DklVeUeT3iTtIAIpFAOomCmAff5mWNY/edit?slide=id.g14089ec86d1_0_146#slide=id.g14089ec86d1_0_146

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