Benefits & Social Welfare Caseworker - Dementia Support

Citizens Advice; Rochdale; Presencial; GBP 25.000 - 32.000; Jornada completa

Descripción de la vacante

Citizens Advice in Rochdale is seeking a dedicated caseworker to advise clients, focusing on dementia-related cases, and to manage a busy caseload within a dynamic team. You will identify entitlements, assist with applications, and coordinate referrals to internal and external support services.

The role involves home or outreach visits as needed, collaboration with health professionals, and contributing to campaigns and service improvements.

Formación

• Advise and assist clients to maximise benefit entitlements and income.
• Represent clients in benefit appeals and related matters.
• Maintain accurate case records and liaise with health professionals.
• Promote the service and build networks across Greater Manchester.

Responsabilidades

• Provide advice and casework service to clients in Rochdale.
• Act for the client with negotiations, letters and calls as needed.
• Ensure income maximisation through benefits applications and grants.
• Provide holistic advice and appropriate referrals to internal/external services.
• Make home or outreach visits as required.
• Maintain case records and ensure compliance with guidelines.
• Utilise IT systems for statistics, record-keeping and reporting.
• Liaise with external bodies and participate in campaigns.

Conocimientos

Advising clients

Casework

Documentation

Campaign work

Partnership liaison

Herramientas

Case management system

IT systems

Descripción del empleo

Citizens Advice in Rochdale is seeking a dedicated caseworker to advise clients, focusing on dementia-related cases, and to manage a busy caseload within a dynamic team. You will identify entitlements, assist with applications, and coordinate referrals to internal and external support services.

The role involves home or outreach visits as needed, collaboration with health professionals, and contributing to campaigns and service improvements.